Date Posted: 04/21/2026
Hiring Organization: Rose International
Position Number: 500130
Industry: Professional Services
Job Title: Quality Control Specialist Mail Operations
Job Location: Jefferson City, MO, USA, 65109
Work Model: Onsite
Shift: Mon-Fri 8am-5pm
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 13
Min Hourly Rate($): 19.00
Max Hourly Rate($): 19.00
Must Have Skills/Attributes: Customer Service, Data Entry, MS Office, Verbal Communication, Written Communication
Experience Desired: May have additional training or education in area of specialization. (1 yrs)
Required Minimum Education: High School Diploma or equivalent
**C2C is not available**
Job Description
Education:
• High School diploma or equivalent with 0-2 years of experience.
Minimum Requirements:
• Able to read, understand & perform assignments within prescribed guidelines.
• Communicate routine information clearly and accurately with internal & external contacts.
• Acquire job skills and learns applicable policies and procedures to complete routine tasks.
Essential Duties and Responsibilities:
• Responsible for evaluating staff members on the quality of work performed as measured against project standards, contractual requirements, and performance measures.
• Assist with the development, design, and recommend strategies or activities intended to improve performance in the Income Maintenance Mailroom or
• Assist with the development, analysis and distribution of project reports and performance indicators.
• Regularly assess the knowledge needs of the staff related to processes and policies regarding the client/contract operations and develop plans to meet those requirements.
• Conduct monitoring activities for quality assurance purposes including outgoing mail.
• Assist with monitoring performance and meeting contractual requirements.
• Remain up-to-date on policies and procedures for all operations, assists in developing new procedures, and updates existing procedures when changes occur.
• Assist in the production and update of staff resource materials including quick reference guide, matrices, charts, and workflows.
• Work on assignments that are routine in nature, with responsibilities easily learned on the job.
• Perform staff trainings.
• Perform other duties as may be assigned by management. - **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
It is a great pleasure being a part of the Rose International Team.
Toni, Consultant
It was great working for Rose International. Everyone was extremely helpful.
Rosann, Consultant
Thanks for the opportunity. If in the future I ever need a job, I would like to work for Rose International.
David, Consultant
I am very happy with the Rose International, and the professionalism of the employees.
Robin, Consultant
Rose International has been great to me. I thank everyone there for all of their hard work; it has not gone unnoticed.
Melody, Consultant
EMPLOYEE COMMENTS