Date Posted: 05/05/2026
Hiring Organization: Rose International
Position Number: 500806
Industry: Financial Services
Job Title: Customer Service Representative
Job Location: Minneapolis, MN, USA, 55415
Work Model: Onsite
Shift: Mon - Fri 8am - 4:30pm OR 8:30am - 5pm CST
Employment Type: Temp to Hire
FT/PT: Full-Time
Estimated Duration (In months): 6
Min Hourly Rate($): 20.25
Max Hourly Rate($): 20.25
Must Have Skills/Attributes: Call Center, Customer Service
Experience Desired: Previous customer service or call center experience (2+ yrs); Experience with financial account servicing (2+ yrs)
Required Minimum Education: High School Diploma or equivalent
**C2C is not available**
Job Description
Note: This resource can sit in either Las Vegas, NV OR Minneapolis, MN
Interviews: In Person only (either Minneapolis or Las Vegas)
Required Skills
• Previous customer service experience
• Strong verbal communication skills and ability to assist callers effectively
• Ability to learn quickly and adapt to change in a highly regulated environment
• Critical thinking and problem-solving skills
• Ability to navigate multiple computer systems simultaneously
• Positive attitude and strong customer-focused mindset
• Ability to handle high call volumes in a fast-paced environment
Desired Skills
• Experience in financial services or banking industry
• Familiarity with call center environments
• Experience handling money movement or account servicing
• Ability to troubleshoot technical or system-related issues
• Experience working in regulated environments
Job Duties
• Interact directly with customers, predominately via a high-volume, in-bound phone queue, to provide accurate and timely resolution for money movement and service requests while utilizing appropriate internal computer applications to meet or exceed service goals.
• May enter money movement requests on behalf of the customer.
• Develop an understanding of systems and procedures to educate clients and advisors directly on services as they arise to facilitate efficient self-service.
• Serve as a resource for customers on company or product policies and systems and troubleshoot usability issues raised by customers as well as provide education to customers.
• Effectively leverage available resources to aid in making good decisions for different courses of action, act with a clear sense of ownership, follow through on commitments, escalate to avoid missing a deadline, learn quickly when facing new situations to positively impact customer effort and overall service experience.
• Translate feedback into accountable results to improve processes, efficiency targets, and caller experience based on guidance from peers, coaches, and/or leaders.
• Respond directly to information requests initiated by customers using a variety of systems.
• Provide information to clients, advisors, or relationship partners, and work with internal partners to resolve any outstanding questions.
• Process routine service transactions, or resolve account service casework, which have been initiated by web-based or paper forms using computer applications in a timely manner to meet or exceed service goals.
Typical Day
• Handling a high volume of inbound customer calls
• Assisting with account inquiries and money movement requests
• Navigating multiple systems to research and resolve issues
• Educating customers and advisors on services and processes
• Collaborating with internal teams to resolve outstanding issues - **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Any time I did have a question and called, the phone was always answered, and my question/concern was immediately resolved.
Sally, Consultant
As a contractor, I have to say that Rose International was by far the best agency I have worked for.
Q'testdalir, Consultant
Each time I contacted Rose, I was completely satisfied with the great attention and customer service I received. Each person was extremely knowledgeable and patient with my concerns or questions.
Diana, Consultant
I had a very positive experience working for Rose. The entire process is very efficient and easy.
Joanne, Consultant
I have been very pleased with my experience with Rose International. Everyone that I encountered was very helpful and courteous.
Stephanie, Consultant
EMPLOYEE COMMENTS