Date Posted: 05/21/2026
Hiring Organization: Rose International
Position Number: 501603
Industry: Manufacturing
Job Title: Customer Service Representative
Job Location: Dunlap, IL, USA, 61525
Work Model: Onsite
Shift: M-F, 8am - 5pm
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 26
Min Hourly Rate($): 20.00
Max Hourly Rate($): 22.00
Must Have Skills/Attributes: Customer Service, Vlookups
Experience Desired: Strong written and verbal communication skills (3 yrs); MS Excel proficiency (Pivot Tables & V-Lookup) (3 yrs); Self-starter with strong initiative (3 yrs)
Required Minimum Education: High School Diploma or equivalent
**C2C is not available**
Job Description
Required Education
• High school diploma or GED required.
• Associate's degree preferred.
Required Skills
• Experience: 8–10 years of customer service related experience required.
• MS Excel Capability: Pivot Table and V-Lookup knowledge is required (will be tested in the interview).
• Communication: Strong written and verbal communication skills. Ability to assist unsatisfied customers in a positive manner with professional and business-appropriate responses.
• Business Etiquette: Ability to construct professional emails (relevant subject line, greeting, body, closing) and use screenshots for clarification. Will communicate via chat and email with all employee levels, including executives.
• Initiative: Self-starter with strong initiative requiring little to no follow-up.
• Prioritization: Able to easily identify what work should be prioritized.
• Soft Skills: Team player, high level of confidentiality, attention to detail, interpersonal skills, ability to work independently, manage time, and accurately document information.
• Technical: Previous experience with computer applications (e.g., Microsoft Word and PowerPoint). Will work in the credit card company's software.
• Leadership: Strong leadership and mentoring skills to provide support and constructive performance feedback.
Job Responsibilities
• Approve the resolution of customers' service or billing complaints by authorizing activities such as exchanging merchandise, refunding money, and adjusting bills.
• Act as escalation point for clients/customers.
• Approve the referral of unresolved customer grievances to designated departments for further investigation.
• Review, monitor, and audit records of customer interactions and transactions, recording details of inquiries, complaints, comments, and actions taken.
• Obtain and examine all relevant information to assess validity of complaints and determine possible causes.
• Solicit sale of new or additional services or products.
• Add new card holders to summaries and balance summaries.
• Reconcile accounts.
• Create reports for adding receipts, expense types, and itemizations.
• Monitor for activations and provide activation tips.
• Assist with leave of absences.
• Handle email communications and MS Teams messages to employees (entry level up to President levels).
• Add daily numbers and new cardholders to summaries.
• Submit terminations.
• Add files to bank summaries.
• Answer emails on aged and aging expenses.
• Answer questions about procurement cards and travel cards.
- **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Each time I contacted Rose, I was completely satisfied with the great attention and customer service I received. Each person was extremely knowledgeable and patient with my concerns or questions.
Diana, Consultant
Your team at Rose International is always very helpful and responsive.
Barbara, Consultant
Thanks for the opportunity. If in the future I ever need a job, I would like to work for Rose International.
David, Consultant
It was great working for Rose International. Everyone was extremely helpful.
Rosann, Consultant
Rose is an assembly of people grounded in honesty, truth and dignity for all of its employees and contractors.
Samba, Consultant
EMPLOYEE COMMENTS