Date Posted: 06/19/2026
Hiring Organization: Rose International
Position Number: 503068
Industry: Manufacturing
Job Title: Customer Service Support Coordinator
Job Location: Buffalo Grove, IL, USA, 60089
Work Model: Hybrid
Work Model Details: Tuesday and Wednesday onsite
Shift: 8 AM - 5 PM
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 7
Min Hourly Rate($): 23.00
Max Hourly Rate($): 25.00
Must Have Skills/Attributes: Automation, Customer Service, Microsoft Office, SAP
Experience Desired: Customer service or customer support experience managing high-volume inquiries (3+ yrs); SAP experience processing orders, returns, credits, debits, quotes, and customer transactions (2+ yrs)
Required Minimum Education: High School Diploma or equivalent
Preferred Education: Associate’s Degree
**C2C is not available**
Job Description
Required Education:
• High School degree or equivalent.
Preferred Education:
• Associate degree or Bachelor’s in a related discipline.
Required Experience/Skills/Qualifications:
• 2+ years of practical Customer Support experience.
• Verbal and written communication skills in English.
• Experience with Microsoft Office applications.
• Ability to address customer inquiries/escalations.
• Professionalism and excellent customer service skills.
Preferred Experience/Skills/Qualifications:
• Prior exposure to HVAC/Building Automation & Fire Safety customer segment.
• SAP experience.
• Salesforce experience.
As a Customer Services Support Operator, you will: Demonstrate the ability to prioritize the daily workload of internal & external customer inquiries, including recognizing urgency and acting accordingly. Provide exposure to HVAC/Building Automation & Fire Safety customer segments. Spend half the day on phones in a call center environment, with the other half focused on email and other required tasks. Provide long-term resolutions to our customers, often through creative problem-solving and collaboration across various functions throughout Client.
Responsibilities:
• Manage incoming Salesforce mailboxes/queues and provide timely, professional responses.
• Execute SAP daily transactions which include orders entry, status, returns, credits, debits, and quotes.
• Provide user support on Client online catalog and ordering platform.
• Research issues and questions using available information and resources.
• Identify, redirect and/or escalate problems to appropriate resources per customer support procedures.
• Fully utilize CRM, logging all customer contacts with thorough details.
• Work with 3rd party suppliers on order execution, returns, customer inquiries, product selection and timely order status resolution.
• Monitor and support on-line real time chat requests. - **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Your team at Rose International is always very helpful and responsive.
Barbara, Consultant
Rose International has been great to me. I thank everyone there for all of their hard work; it has not gone unnoticed.
Melody, Consultant
Thanks for the opportunity. If in the future I ever need a job, I would like to work for Rose International.
David, Consultant
As a contractor, I have to say that Rose International was by far the best agency I have worked for.
Q'testdalir, Consultant
Each time I contacted Rose, I was completely satisfied with the great attention and customer service I received. Each person was extremely knowledgeable and patient with my concerns or questions.
Diana, Consultant
EMPLOYEE COMMENTS