NEW JOB OPENING
CUSTOMER SERVICE SPECIALIST
IN Livermore, CA, USA!

 

Date Posted: 05/13/2026
Hiring Organization: Rose International
Position Number: 501175
Industry: Pharmaceutical/Healthcare
Job Title: Customer Service Specialist
Job Location: Livermore, CA, USA, 94550
Work Model: Onsite
Shift: Must be flexible to work a shift between 5am-5pm PST
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 6
Min Hourly Rate($): 27.00
Max Hourly Rate($): 27.00
Must Have Skills/Attributes: Call Center, Customer Service, Healthcare, MS Office
Experience Desired: Customer Service/CAll Center expeirence in Healthcare setting (2-5 yrs)
Required Minimum Education: High School Diploma or equivalent
Preferred Education: Associate’s Degree

**C2C is not available**

 

Job Description
Required Education

• High School diploma



Preferred Education

• Associate degree



Required Qualifications

• Minimum 2 years of high-volume call center experience

• Strong verbal and written communication skills

• Ability to navigate multiple systems and platforms simultaneously

• Proficiency with Microsoft Office and computer applications

• Ability to adapt to changing priorities in a fast-paced environment



Preferred Qualifications

• Experience in healthcare, clinical support, or medical customer service

• Experience supporting patients or medical device users



Customer Service Specialist

Join a team focused on improving patient outcomes through innovative heart failure and remote monitoring solutions. We are seeking a Customer Service Specialist who thrives in a fast-paced environment and is passionate about delivering exceptional customer support.

In this role, you will support patients, healthcare providers, and customers by managing inbound and outbound calls, assisting with product and testing support, and helping users navigate digital healthcare platforms. This is an excellent opportunity for candidates with strong customer service skills who are interested in healthcare technology and patient support services.



Key Responsibilities

• Handle high-volume inbound and outbound customer calls professionally and efficiently

• Assist customers with demographic updates, physician changes, member plan information, and supply orders

• Collect, document, and record INR testing results accurately

• Provide product education, testing support, and basic technology guidance

• Support patients using remote monitoring and digital healthcare platforms

• Follow call scripts and company procedures during patient interactions

• Coordinate with physicians regarding INR reporting preferences and results

• Monitor patient adherence to prescribed testing schedules

• Resolve customer concerns, escalations, and complaints with professionalism

• Maintain compliance with HIPAA, privacy, security, and regulatory standards

• Manage time effectively while meeting attendance and schedule expectations
  • **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

  • **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**


 

Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).

 

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About Rose

  • Founded in 1993
  • Office Locations Across the U.S.
  • 150+ Clients: Corporations and Government Agencies
  • Employee Oriented Company
  • Challenging Assignments Across the U.S.
  • Continuous Professional Development

Rose International was not only attentive and responsive, but they were very professional and helpful whenever I called or needed any assistance.

Diane, Consultant

Each time I contacted Rose, I was completely satisfied with the great attention and customer service I received. Each person was extremely knowledgeable and patient with my concerns or questions.

Diana, Consultant

Your team at Rose International is always very helpful and responsive.

Barbara, Consultant

Thanks for the opportunity. If in the future I ever need a job, I would like to work for Rose International.

David, Consultant

Working for Rose International was the most pleasant assignment I have ever had. They were always on top of situations when necessary, and very helpful. I was very proud to be an employee of Rose International, and would recommend anyone to try to work with them.

Melvon, Consultant

EMPLOYEE COMMENTS

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