NEW JOB OPENING
CONTENT STRATEGY ANALYST TECHNICAL WRITER
IN O Fallon, MO, USA!

Required Qualifications/Skills/Experience

• Strong organizational and time management skills

• Strong written and verbal communication skills

• Technologically savvy, with a process improvement mindset

• Adaptable to dynamic change and ambiguity thriving in a fast-paced environment

• Ability to identify process improvement opportunities

• Team player, ability to interact and consult with various levels throughout the organization to cultivate and expand partnerships

• Exhibit the highest degree of professionalism, accountability, and empowerment to drive results

• Basic working understanding of content localization

• Ability to work independently including the ability to problem-solve and troubleshoot

• Experience with Microsoft Office products

• Experience with or prepared to learn content management systems (CMS) and other authoring tools, such as Ixiasoft, Oxygen, xMetal, Visual Studio Code

• Basic understanding of DITA/XML, HTML, and PDF

• Experience with MSTP/Chicago/any other technical publication guidelines



Preferred Qualifications/Skills/Experience

• API specification documentation experience is a plus



This position involves creation, delivery and maintenance of technical documentation that supports Client products and services. Content Strategy and Development (CS&D) provides the technical and operational information that customers and stakeholders need to do business with Client. CS&D is committed to driving the business goals of Client by maximizing the impact of content. We foster solutions to provide the right content, to the right stakeholders, in the right format, at the right time. We accomplish this goal by collaborating with business partners to understand customer needs and deliver timely, high-quality information in a wide range of media and languages.

The role requires collaboration with cross functional teams including Product Managers, Engineers, and Testers to create and maintain technical content. The ideal candidate will be passionate about technology, enjoy finding innovative solutions for delivering digital content, and thrive in a fast-paced environment. This position also requires managing documentation review lifecycles, ensuring alignment with CS&D writing standards, and publishing technical content across multiple platforms and formats including PDF, HTML, Wiki, and online help files.

The candidate should demonstrate professionalism, accountability, adaptability, and strong partnership-building skills while supporting business goals and delivering high-quality customer-focused documentation.



Job Duties

• Collaborate with cross functional teams (Product Managers, Engineers, Testers, etc.) to create and update technical content

• Accountable for the successful completion of high-quality projects within the technical writing function

• Ensure the documentation aligns with the CS&D writing standards

• Manage the review lifecycle and address input and feedback received from internal business partners and external customers

• Provide excellent customer service to our business partners and customers

• Author in XML or markdown, for content creation and editing

• Publish technical content to multiple platforms and output types, such as PDF, HTML, Wiki, and online help file generation

• Create value for our customers, partners, and colleagues

• Grow together to achieve our goals

• Move fast on what matters most for our customers and Client

• **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

• **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**