NEW JOB OPENING
EXECUTIVE EXPERIENCE MANAGER FOR BRIEFING AND CUSTOMER INNOVATION
IN New York, NY, USA!

Required Experience, Knowledge & Skills:

• 8+ years of experience in executive marketing, event management, or customer-facing program management in a large, complex organization.

• A genuine, deeply held commitment to hospitality—the belief that how people feel in your care is as important as what they take away. You’ve read Unreasonable Hospitality, or you’ve lived in it.

• Proven ability to manage multiple high-stakes projects simultaneously in a fast-paced, deadline-driven environment without compromising quality.

• Strong executive presence: you communicate with confidence, warmth, and clarity at all levels of an organization, from executive assistants to C-suite.

• Demonstrated skill as a relationship manager—building trust across vendors, internal stakeholders, and senior customer contacts at the same time.

• Exceptional organizational skills and a bias toward proactive, anticipatory action.

• Clear, professional, written, and verbal communication.

• Experience managing vendors and third-party resources for events or programs.

• Tech-savvy, with proficiency in O365, CRM systems, Teams/Zoom, and event or briefing tools.

• On-site presence required (4–5 days per week in Santa Clara/New York)





Preferred Experience, Knowledge & Skills:

• Familiarity with BriefingSource or similar briefing center management tools.

• Experience with Power BI or other analytics tools to surface insights and guide customer narratives.

• AI enthusiast who stays current on emerging AI technologies, understands their practical business applications, and is eager to explore how AI can enhance the executive experience.

• Background in sales, customer experience, or consulting, integrated marketing, industry events or exhibition floors, demo delivery, or EBC and Customer Advisory Board teams.

• Experience in program reporting, budget tracking, and operational process improvement.

• Exposure to high-tech, fast-paced, global environments.





We are seeking an Executive Consultant to serve as a strategic orchestrator and delivery lead for our expanded, high-volume Executive Briefing Center offering. This dual-function role combines strategic advisory with exceptional program execution, where experience design and onsite engagement are paramount. You will be responsible for evangelizing the program and partnering with Sales and speakers to deliver customer-centric, high-energy executive experience at the Innovation Center. Brings a proactive, forward-thinking mindset—anticipating needs, identifying opportunities, and seeing around corners to ensure seamless execution. Accountable for surfacing actionable customer and program insights that inform continuous improvement and shape the future of the executive experience. Facilitates Voice of the Customer sessions to uncover priorities, tailor the engagement to customer interests, and ensure each visit delivers meaningful business value.



You will operate in a fast-paced, evolving environment, balancing strategic influence with operational excellence and navigating ambiguity as the program continues to take shape. The best person for this role thrives under pressure, has a proactive mindset that sees around corners, is energized by complexity, treats every engagement as an opportunity to deliver something memorable, and brings both the strategic mindset of a consultant and the flawless execution of a hospitality leader.





What You’ll Do:

Design & Deliver Unreasonable Hospitality

In the tradition of Unreasonable Hospitality, you approach every briefing not as a logistical event to manage but as a human experience to design. You notice the details others miss. You anticipate needs before they are voiced. You treat every guest—from the EA who confirmed the calendar invite to the CEO walking through our doors—with the same warmth, care, and intentionality.



• Lead end-to-end design and execution of high-volume executive briefings, ensuring every touchpoint—from pre-arrival through post-briefing follow-up—is deliberate, personal, and aligns to customer transformation goals.

• Deliver Unreasonable Hospitality by approaching every briefing as a human experience to design, not a logistical event to manage. Create moments of genuine surprise and delight through thoughtful details, personalized welcomes, and unexpected moments that signal we did our homework. Uphold the standard that 'good enough' is never the goal— Every interaction is an opportunity to deepen relationships, create lasting impact, and deliver a standard of elite execution.



Serve as the Central Relationship Node

You are the connective tissue that holds the entire briefing ecosystem together. While others focus on their domain, you see the whole picture—and you make sure every party is aligned, informed, and prepared.



• Serve as the primary point of contact on briefing days: visible, calm, decisive, and always three steps ahead.

• Manage strategic relationships with vendors, caterers, and cross-functional partners—including Workplace Services and Digital Technology—to align expectations, ensure seamless execution, and uphold the program’s high standards.

• Forge strong relationships with C-level executives, product evangelists, and cross-functional teams, serving as a trusted advisor who balances customer needs with clients' strategic priorities.



Execute Flawlessly in a Fast-Paced, Deadline-Driven Environment

Our briefing calendar runs at a high volume and fast pace, with multiple engagements moving through the Center each week. You are the onsite owner responsible for ensuring every engagement is seamless, polished, and executed to the Gold Standard.



• Review and qualify briefing requests, ensuring objectives, attendees, and logistics are clearly defined before resources are committed.

• Reserve spaces, configure systems (BriefingSource, Teams channels, Zoom links), and create all required briefing documents to program standards.

• Manage logistics end to end—catering, gifting, brand moments, and vendor partnerships.

• Track all milestones: kickoff calls, prep sessions, speaker readiness, and customer reviews. Nothing falls through the cracks.

• Troubleshoot issues in real time on briefing days, making fast, sound decisions without escalating unnecessarily.

• **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

• **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**