Date Posted: 06/16/2026
Hiring Organization: Rose International
Position Number: 502858
Industry: Manufacturing
Job Title: Senior Technical Support Analyst
Job Location: Lisle, IL, USA, 60532
Work Model: Hybrid
Work Model Details: Will be onsite for training in Lisle, IL, or Woodr
Shift: M-F, 8am - 5pm
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 13
Min Hourly Rate($): 31.00
Max Hourly Rate($): 36.00
Must Have Skills/Attributes: Customer Service, Diesel Engines, Schematics
Experience Desired: Strong customer service skills (2-4 yrs); Solid diesel experience (2-4 yrs)
Required Minimum Education: High School Diploma or equivalent
Preferred Education: Bachelor’s Degree
**C2C is not available**
Job Description
Education Requirements:
- High School diploma or equivalent plus 4 years of experience
Preferred Education:
- Bachelor's degree plus 2 years of experience
Required Skills for the Senior Technical Support Analyst:
- Field service engineering, automotive service or truck service experience
- Diesel experience
- Excellent customer service skills
- Extensive experience as an end user and customer support
Desired Skills:
- MS Office
- Excellent written and verbal communication skills
- Class 8 Truck experience
- Critical thinking and problem solving
Senior Technical Support Analyst Overview:
This position will support our dealer network by assisting dealers in vehicle repairs via case files. We handle all aspects of the vehicle minus the motor. We ensure all vehicle modifications or changes to ensure the vehicles stay within compliance regulations. 25,000 casefiles were supported in 2025 and 14,000 phone calls were handled by our team. This position supports International Dealer Technicians and Body Builders. This consultant is a technical expert that assists the dealer technician with vehicle repairs. Working with internal teams on fixing diagrams, schematics, elemental steps, and diagnostic forms.
Responsibilities:
- Tech Services support members support international dealers and body builders provide repair and diagnostic support
- Provide publications feedback to our publication’s teams
- Escalate trending failure modes to Service Engineering
- Future travel to dealer locations is a possibility - **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Your team at Rose International is always very helpful and responsive.
Barbara, Consultant
As a contractor, I have to say that Rose International was by far the best agency I have worked for.
Q'testdalir, Consultant
It was great working for Rose International. Everyone was extremely helpful.
Rosann, Consultant
It is a great pleasure being a part of the Rose International Team.
Toni, Consultant
Rose International has been great to me. I thank everyone there for all of their hard work; it has not gone unnoticed.
Melody, Consultant
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