NEW JOB OPENING
IT SERVICES AND OPERATIONS OUTSOURCING
IN HARTFORD, CT, USA!

 

Date Posted: 06/23/2025
Hiring Organization: Rose International
Position Number: 484484
Industry: Insurance
Job Title: IT Services and Operations Outsourcing
Job Location: Hartford, CT, USA, 06155
Work Model: Hybrid
Work Model Details: Onsite T/W/Th each week
Shift: M-F, 8-5
Employment Type: Temp to Hire
FT/PT: Full-Time
Estimated Duration (In months): 7
Min Hourly Rate($): 75.00
Max Hourly Rate($): 92.00
Must Have Skills/Attributes: Contract Management, Negotiation, Procurement, Sourcing, Vendor Management
Nice To Have Skills/Attributes: Insurance
Experience Desired: Managing IT Outsourcing spend as a category lead (8 yrs); IT Services Outsourcing with global service providers (8 yrs)
Required Minimum Education: Bachelor’s Degree
Preferred Education: Master’s Degree

 

Job Description
Education Requirements:
• Bachelor’s degree required

Preferred Education:
• Advanced degree (JD, Master’s degree in procurement/supply chain, business, engineering, or related field) is a plus

Required Skills for the Director Category Management, IT Services and Operations Outsourcing:
• Minimum 8 years of experience in strategic sourcing, specifically in the IT and BPO Outsourcing category.
• Proven track record in Procurement with significant experience developing and executing category strategies, reviewing, analyzing, and negotiating contracts.
• Strong strategic and analytical skills with the ability to solve long-term and complex problems.
• Experience in leading market analysis and intelligence gathering across relevant categories to support successful strategy development.
• Extensive negotiation skills and best practices in contracting, including drafting and negotiating contract terms.
• Excellent relationship management skills, including the ability to work collaboratively with senior leadership in Procurement and across multiple Businesses and Corporate Functions.
• Exceptional ability to influence stakeholders and drive groups with divergent opinions toward effective, collaborative decisions.
• Exceptional supplier relationship and contract/conflict management skills.
• Excellent written and oral communication skills.
• Outcome-oriented with experience driving results in an environment of change.
• Strong packaging and presentation skills with the ability to analyze and explain pricing models and contract terms.
• Proficiency in Microsoft Word, Excel, and PowerPoint is a must; Coupa skills are a plus.
• Experience in IT Delivery and project management is a plus.

Director Category Management, IT Services and Operations Outsourcing Overview:
The Director, Category Management - IT Services and Operations Outsourcing is responsible for developing, managing, and executing the category and sourcing strategy for IT, Data, and Operations spend areas, overseeing an annual spend of over $100M. The ideal candidate is a strategic thinker with strong leadership abilities and a proven history of managing large-scale IT and Business Process Outsourcing transformation programs. This role involves close collaboration with senior leadership, including CIOs and Operations leaders. Experience with Data and Analytics is a plus.

Responsibilities:
• Develop and implement comprehensive category strategies for IT Services outsourcing that align with business objectives and drive value.
• Collaborate with the CIO, CDO, and Operations senior leaders to understand business direction and requirements. Define and execute sourcing strategies to ensure alignment with business goals and optimize cost, quality, and service delivery.
• Partner with strategic vendors and senior leadership to identify and execute technology-led opportunities to transform Business Operations, boost efficiency, and improve customer experience.
• Lead sourcing events and develop supplier negotiation strategies that optimize spend, leverage the Company’s buying power, focus on service quality/performance, and minimize risk exposure.
• Conduct complex, high-visibility negotiations with major vendors, negotiate key terms, and work with various stakeholders from legal, information protection, risk management, etc., to draft and execute contracts.
• Drive sourcing model maturity based on industry best practices and the Company’s operating model changes.
• Manage relationships with key vendors and ensure compliance with service level agreements.
• Conduct market analysis to identify trends, opportunities, and risks in the IT outsourcing space.
• Monitor and report on the performance of outsourcing arrangements, ensuring continuous improvement and value delivery.
• Utilize Procurement technology to facilitate the end-to-end Procurement Lifecycle.


  • **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

  • **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**

 

Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).

 

 

About Rose

  • Founded in 1993
  • Office Locations Across the U.S.
  • 150+ Clients: Corporations and Government Agencies
  • Employee Oriented Company
  • Challenging Assignments Across the U.S.
  • Continuous Professional Development

As a contractor, I have to say that Rose International was by far the best agency I have worked for.

Q'testdalir, Consultant

Rose International maintained good communication during assignments and are very informative through email and phone calls.

Sade, Consultant

You are customer service oriented. No matter whether it was the Recruiter or someone in Human Resources/Payroll, you were responsive. That to me is key!

Tonya, Consultant

Your team at Rose International is always very helpful and responsive.

Barbara, Consultant

Any time I did have a question and called, the phone was always answered, and my question/concern was immediately resolved.

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