Date Posted: 10/02/2026
Hiring Organization: Rose International
Position Number: 508628
Industry: Utility
Job Title: HR Services Specialist | HR Consultant - SuccessFactors & HR Case Management
Job Location: Rosemead, CA, USA, 91770
Work Model: Hybrid
Work Model Details: Onsite 2 days/week: Mon & Tue
Shift: 7 am-5 pm
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 20
Min Hourly Rate($): 27.90
Max Hourly Rate($): 27.90
Must Have Skills/Attributes: Case Management, Customer Service, Human Resources
Experience Desired:
Experience with navigating SuccessFactors and HR technology (2 yrs),
Experience managing HR service requests, case queues (2 yrs),
Strong ability to support employees and leaders through phone, case management, and other service (2 yrs)
Required Minimum Education: High School Diploma or equivalent
**C2C is not available**
Job Description
Required Education:
• Bachelors in Human Resources Management or equivalent years of experience
Required Experience, Knowledge & Skills:
• SuccessFactors, Case Management, Customer Service, Technology Proficiency
• Problem-Solving, Critical Thinking, Detail-Oriented, Prioritization, Teamwork
Preferred Experience, Knowledge & Skills:
• Adaptable, Quick Learner, Strong Communicator, Organized, Self-Starter
Job Responsibilities:
• HR Services Specialists serve as a primary point of contact for employees and leaders, providing end-to-end HR support across multiple service channels
• They balance real-time phone inquiries with managing a queue of cases submitted through the HR case management system, researching questions, interpreting policies and procedures, completing HR transactions, maintaining employee and position data, and coordinating or escalating complex issues to the appropriate HR teams
• They support a broad range of HR needs, including policy guidance, employee data changes, position and requisition requests, exit interviews, offboarding and termination activities, employee programs, and other HR-related requests
• Throughout their work, specialists are responsible for providing a consistent customer experience, accurately documenting interactions, protecting confidential information, maintaining data integrity, and ensuring requests are completed in accordance with established policies, procedures, and regulatory requirements - **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Thanks for the opportunity. If in the future I ever need a job, I would like to work for Rose International.
David, Consultant
My on-boarding with Rose was outstanding. The packets of information, the process, and great attention to detail each person gave me allowed me to get started quickly.I appreciated each person's friendly and helpful attitude.
Diana, Consultant
As a contractor, I have to say that Rose International was by far the best agency I have worked for.
Q'testdalir, Consultant
I have been very pleased with my experience with Rose International. Everyone that I encountered was very helpful and courteous.
Stephanie, Consultant
Rose International has been great to me. I thank everyone there for all of their hard work; it has not gone unnoticed.
Melody, Consultant
EMPLOYEE COMMENTS