NEW JOB OPENING
HELP DESK ANALYST
IN Albany, NY, USA!

 

Date Posted: 04/01/2026
Hiring Organization: Rose International
Position Number: 499220
Industry: Government
Job Title: Help Desk Analyst
Job Location: Albany, NY, USA, 12226
Work Model: Onsite
Shift: Regular
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 26
Min Hourly Rate($): 22.00
Max Hourly Rate($): 28.00
Must Have Skills/Attributes: Communications, Computer Literacy, Multitask, SQL
Experience Desired: Previous State government experience is highly desired (2 yrs)
Required Minimum Education: High School Diploma or equivalent
Preferred Education: Bachelor’s Degree

**C2C is not available**

 

Job Description
Required Education:

• High school diploma or equivalent



Preferred Education:

• Computer science related degree is preferred.



Required Qualifications / Skills / Experience:

• Strong knowledge of MS Windows, MS Outlook, and MS Office, particularly MS Excel and MS Word

• Knowledge of basic accounting principles

• Excellent verbal and written communication skills

• Ability to write non-technical correspondence clearly and effectively

• Ability to work well with others in a team environment

• Reliable, trustworthy, and detail-oriented

• Ability to multi-task and prioritize work effectively



Preferred Qualifications / Skills / Experience:

• Experience with ServiceNow or other ticket/case management systems

• Knowledge of MS SharePoint

• Ability to run SQL scripts or queries



Help Desk Analyst Overview:

The Help Desk Analyst provides first-level technical and functional support to users by responding to inquiries, troubleshooting issues, and ensuring accurate documentation of requests. This role involves supporting system users, analyzing issues, and utilizing knowledge base resources to provide timely resolutions. The position requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment while managing multiple priorities. Training is provided to develop proficiency in supported systems and tools



Job Duties:

• Provide first-level support for Help Desk and security-related incidents

• Answer incoming calls and emails and respond to user inquiries

• Accurately document issues and requests during initial contact

• Analyze user issues and leverage system knowledge and knowledge base resources to identify solutions

• Maintain working knowledge of system navigation, procedures, and processing requirements

• Support users with system usage, including navigation, access, and reporting

• Route issues to appropriate second-level support when necessary

• Coordinate schedules with supervisors to ensure coverage during business hours

• Learn and utilize Help Desk tools and software to assist users

• Participate in training sessions, workgroups, and meetings as required



Additional Information:

Work Schedule: The candidate is expected to begin work initially on-site to ensure all training

requirements are completed. Once the team member’s confidence in the job and overall reliability is

confirmed, candidates can apply for a schedule that includes at least 50% on-site work.

  • **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

  • **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**


 

Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).

 

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About Rose

  • Founded in 1993
  • Office Locations Across the U.S.
  • 150+ Clients: Corporations and Government Agencies
  • Employee Oriented Company
  • Challenging Assignments Across the U.S.
  • Continuous Professional Development

As a contractor, I have to say that Rose International was by far the best agency I have worked for.

Q'testdalir, Consultant

I have been very pleased with my experience with Rose International. Everyone that I encountered was very helpful and courteous.

Stephanie, Consultant

I believe the best thing that Rose HR has going for it is the incredible responsiveness. Everyone is very quick to reply to any concerns, and contacts the contracted employees very quickly and efficiently.

Kevin, Consultant

Your team at Rose International is always very helpful and responsive.

Barbara, Consultant

Rose International was not only attentive and responsive, but they were very professional and helpful whenever I called or needed any assistance.

Diane, Consultant

EMPLOYEE COMMENTS

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