Date Posted: 07/22/2026
Hiring Organization: Rose International
Position Number: 504532
Industry: Government
Job Title: Computer Support Specialist (Data Quality & Survey Administration)
Job Location: Albany, NY, USA, 12206
Work Model: Onsite
Shift: M-F: 9am - 5pm
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 26
Min Hourly Rate($): 20.00
Max Hourly Rate($): 25.00
Must Have Skills/Attributes: Microsoft Outlook, MS Office, Multitask, SQL, Written Communication
Experience Desired: Excellent working knowledge of Microsoft Office, specifically Outlook, Access, Word and Excel (5 yrs); Technical/end-user support experience (5 yrs)
Preferred Education: Bachelor’s Degree
**C2C is not available**
Job Description
Preferred Education:
• Bachelor’s degree and experience working in a fast-paced setting with the ability to multi-task and work in complex databases.
Required Qualifications/Skills:
• Well organized, detail oriented, excellent verbal and written communication skills, including the ability to walk-through complicated technical ideas or tasks with individuals without an IT background.
• Excellent working knowledge of Microsoft Office, specifically Outlook, Access, Word, Excel and SharePoint.
Preferred Qualifications/Experience:
• Experience in effectively communicating with consumers, providers, and staff.
• Experience creating and maintaining a data dictionary and mapping of existing databases.
• Experience in SQL, Python, R, or Tableau is a plus.
Overview:
The Computer Support Specialist serves as the primary technical and administrative interface for organizational survey initiatives. This role is responsible for executing tasks related to the full lifecycle of online surveys, ensuring technical reliability, data integrity, and effective provider communication. The Specialist works closely with Data Analysts to maintain compliance with established data collection policies, principles, and procedures.
Key Responsibilities:
Survey Lifecycle Tasks:
• Execute the opening and closing of online surveys according to established timelines.
• Coordinate and validate survey logistics, ensuring that live/closed status accurately reflects the survey schedule.
Provider Communication & Compliance:
• Proactively manage provider outreach, including notifications of survey availability and status.
• Monitor and communicate with non-responding providers to ensure high participation rates and timely submissions.
Data Quality Assurance (QA) & Integrity:
• Conduct comprehensive reviews of survey submissions to identify data anomalies and inconsistencies.
• Perform triage and coordination for Quality Control, serving as the point of contact for providers regarding data validation and clarification.
• Regularly report on non-responder status and data integrity metrics to Data Analysts and leadership.
Technical Support & Stakeholder Coordination:
• Act as the liaison between end-users and IT services, submitting and tracking ITS requests on behalf of Center staff.
• Communicate critical system issues, technical errors, or data anomalies to Data Analysts immediately upon discovery.
Policy Compliance:
• Adhere strictly to all Client policies, principles, and standard operating procedures (SOPs) regarding data collection, processing, privacy, and reporting.
Core Competencies:
• Professional Rigor: Strong attention to detail.
• Communication: Excellent verbal and written communication skills, with a professional demeanor when interacting with external providers.
• Problem-Solving: Ability to triage technical and data-related issues rapidly and communicate with staff to determine effective solutions.
• Regulatory Adherence: Demonstrated ability to follow strict institutional protocols and data handling policies. - **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
As a contractor, I have to say that Rose International was by far the best agency I have worked for.
Q'testdalir, Consultant
The interactions that I have had with your representatives have always been prompt and very professional. I am very pleased and impressed with your company and services.
Sioe, Consultant
Rose International was not only attentive and responsive, but they were very professional and helpful whenever I called or needed any assistance.
Diane, Consultant
My on-boarding with Rose was outstanding. The packets of information, the process, and great attention to detail each person gave me allowed me to get started quickly.I appreciated each person's friendly and helpful attitude.
Diana, Consultant
Each time I contacted Rose, I was completely satisfied with the great attention and customer service I received. Each person was extremely knowledgeable and patient with my concerns or questions.
Diana, Consultant
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