Date Posted: 01/21/2026
Hiring Organization: Rose International
Position Number: 495873
Industry: Government
Job Title: Communications Analyst
Job Location: Boston, MA, USA, 02116
Work Model: Onsite
Shift: 8 to 5
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 7
Min Hourly Rate($): 55.00
Max Hourly Rate($): 62.00
Must Have Skills/Attributes: Avaya, Call Center, Communications, VOIP
Experience Desired: Experience with enterprise-wide telecommunications upgrades or large-scale system migrations (1 yrs)
Preferred Certifications/Licenses: Avaya certifications (e.g., Avaya CM, Call Center, or CMS certifications)
**C2C is not available**
Job Description
***Only qualified Communications Analyst candidates located in the Boston, MA area will be considered due to the position requiring an on-site presence***
Preferred Certifications:
• Avaya certifications (e.g., Avaya CM, Call Center, or CMS certifications)
• SIP or VoIP-related certifications
Required Skills:
• Strong experience with Avaya Communication Manager (CM), Avaya Call Center, and Avaya CMS (Call Management System)
• Hands-on experience with SIP, VoIP, and Unified Communications platforms
• Knowledge of legacy Avaya/Centrex migrations to modern SIP-based systems
• Call center performance monitoring and reporting using Avaya CMS
• Understanding of telephony architecture, call routing, and system design
• Advanced troubleshooting skills for Avaya, SIP/VoIP, and Call Center platforms
• Ability to resolve complex technical and design issues in production environments
• Strong problem-solving and analytical skills
Job Responsibilities:
Platform Strategy & Architecture Support
• Support the strategy and scheduling for the implementation of the enterprise-wide upgrade, migrating all services from legacy Avaya/Centrex to the new SIP unified communications platform
Implementation Management
• Create detailed time and material estimates for new system builds and large-scale upgrades
Vendor and Team Coordination
• Ensure that all vendors (including Local Exchange Carriers (LEC) for number porting) and internal installation teams conform to the scheduled roadmap to deliver on-time
Enterprise Support & Troubleshooting
• Provide advanced technical and design support for the Avaya Communication Manager (CM), Call Center, and CMS (Call Management System) environments during the transition
• Troubleshoot and resolve complex issues within both the legacy Avaya and the new SIP/VoIP/Call Center platforms
• Monitor and maintain call center performance metrics, leveraging prior experience with Avaya CMS
Documentation & Training
• Develop and document detailed system configurations and procedures (Visio experience a plus)
• Create clear, user-friendly instructions and training materials for end-users across all business units
• Assist in training call center agents on new system features
Cross-Functional Collaboration
• Effectively work across various groups and business units to define technical requirements and processes
System Enhancements
• Provide input and technical specifications for system upgrades and future platform enhancements (API experience a plus)
• Drive a personal vehicle to visit work sites and to assist at emergencies and/or events as needed and or take client to sites
Interview type: Both Web Cam and In-Person Interview - **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
My on-boarding with Rose was outstanding. The packets of information, the process, and great attention to detail each person gave me allowed me to get started quickly.I appreciated each person's friendly and helpful attitude.
Diana, Consultant
Rose International was not only attentive and responsive, but they were very professional and helpful whenever I called or needed any assistance.
Diane, Consultant
The interactions that I have had with your representatives have always been prompt and very professional. I am very pleased and impressed with your company and services.
Sioe, Consultant
It was great working for Rose International. Everyone was extremely helpful.
Rosann, Consultant
Each time I contacted Rose, I was completely satisfied with the great attention and customer service I received. Each person was extremely knowledgeable and patient with my concerns or questions.
Diana, Consultant
EMPLOYEE COMMENTS