Date Posted: 05/06/2025
Hiring Organization: Rose International
Position Number: 482286
Job Title: Serviceability Engineer
Job Location: Hoffman Estates, IL, USA, 60195
Work Model: Onsite
Shift: 8:00 AM - 4:30 PM
Employment Type: Temp to Hire
Estimated Duration (In months): 13
Min Hourly Rate($): 33.00
Max Hourly Rate($): 33.00
Must Have Skills/Attributes: CAD, Documentation, Manufacturing, Product Management
Job Description
Required Experience:
• Ideally 3+ years, but open to less with mechanically inclined candidates.
Must-have skills:
• Ability to take actions and communicate them effectively.
• Familiarity with tools like Allen Keyes, screwdrivers, torque wrenches.
• Knowledge of machinery safety.
• Comfort with electromechanical equipment.
• Basic CAD knowledge.
Required Qualifications:
• Three to five years of experience in technical writing or similar field. Experience with structured writing tools a plus (e.g. Cosima or ArborText).
• Must have hands-on experience with complex mechanical and electrical systems.
• Experience with medical imaging systems (PET, CT, SPECT, MR) a plus.
• Must have excellent communication skills, particularly in writing.
• Experience with CAD and BOM structures.
• Teamcenter and SAP a plus.
• Knowledge of PTC Vuforia Studio (or similar) a plus.
• Experience animating 3D models.
• Experience with video editing and keyframing a plus. Experience with Creo Illustrate a plus.
• Bachelor’s degree in a communications or technical field (computer science, engineering) or equivalent experience.
Nice-to-have skills:
• Experience in BioMed manufacturing with PTC software.
• Knowledge of diagnostic imaging.
• Experience with Siemens or GE scanners.
• Familiarity with PTC Software Euphoria Studio.
• Success measurement: On-time deliverables of milestones and projects.
• Team: Working with Projects and supporting Engineer, Software, and Product Management.
Position Summary:
• Client is searching for a Serviceability Engineer for PET/CT products. This group works concurrent to and integrated with the clinical product development processes. This team focuses on driving efficiency gains and excess cost reductions within projects and sustaining activities, driving serviceability topics, technical documentation, service replacement parts and support requirements for the initial delivery of a new product as well as sustaining the technical documents of the installed base of products.
Responsibilities for the successful candidate
• Draw on engineering documents, CAD models, and interactions with engineers to create and revise written and animated service procedures (installation, repair, maintenance, etc.) for hardware and software.
• Work with subject matter experts to gain a deep understanding of products and services and translate complex information into polished content.
• Develop content in alternative media forms, with consistent voice across all documentation
• Test and validate service procedures involving Software, Hardware and Remote Service on physical systems.
• Performing updates to our servicing procedures to achieve optimal service performance in areas of Software Installation, Upgrades, and Removal & Replacements.
• Evaluate and prioritize changes and corrections submitted by field technicians.
• Collaborate with Design & Development Teams, Marketing, Sales, Field Service.
• Participate in and/or lead productivity initiatives.
This position is best suited for individuals that possess these attributes:
• Are curious and eager to learn technical concepts and pursue emerging technologies such as Extended Reality.
• Perform well in deadline driven projects.
• Detail oriented.
• Possess excellent time management and project organization skills.
• Self-starting and can work with minimal direction. - **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Rose is an assembly of people grounded in honesty, truth and dignity for all of its employees and contractors.
Samba, Consultant
I am very happy with the Rose International, and the professionalism of the employees.
Robin, Consultant
Your team at Rose International is always very helpful and responsive.
Barbara, Consultant
Each time I contacted Rose, I was completely satisfied with the great attention and customer service I received. Each person was extremely knowledgeable and patient with my concerns or questions.
Diana, Consultant
Working for Rose International was the most pleasant assignment I have ever had. They were always on top of situations when necessary, and very helpful. I was very proud to be an employee of Rose International, and would recommend anyone to try to work with them.
Melvon, Consultant
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