Date Posted: 10/31/2025
Hiring Organization: Rose International
Position Number: 490840
Industry: IT Company/Software
Job Title: Unified Communication Engineer
Job Location: Santa Clara, CA, USA, 95054
Work Model: Onsite
Shift: 8 - 5 PT
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 7
Min Hourly Rate($): 35.00
Max Hourly Rate($): 46.50
Must Have Skills/Attributes: Root Cause Analysis, Troubleshooting, WebEx
Experience Desired: Background in audio-visual systems, collaboration technologies, and infrastructure project execution (3 yrs); Experience with Microsoft Teams Rooms, Cisco video conferencing systems, and Teams Phones (3 yrs)
Preferred Certifications/Licenses: Cisco Certified Network Associate (CCNA)
**C2C is not available**
Job Description
*** This role is supporting NVIDIA ***
***May require occasional travel to remote offices or buildout sites
***Ability to lift and move AV equipment as needed
We are seeking a highly skilled and proactive Unified Communications Engineer to join our IT team. This role is responsible for the end-to-end operations, support, and lifecycle management of Microsoft Teams Rooms, Cisco video conferencing hardware, and Microsoft Teams Phones. The ideal candidate will have a strong background in audio-visual systems, collaboration technologies, and infrastructure project execution.
Qualifications
• 3+ years of experience in AV/VC operations and support.
• Hands-on experience with Microsoft Teams Rooms, Cisco video conferencing systems, and Teams Phones.
• Strong understanding of AV signal flow, control systems (e.g., QSC, Crestron, Extron), and network fundamentals.
• Proficient in reading and analyzing system logs and diagnostics.
• Excellent troubleshooting and problem-solving skills.
• Strong communication and collaboration abilities.
Preferred Certifications
• Microsoft Teams Rooms Technical Solutions Professional
• Cisco Certified Network Associate (CCNA) or equivalent
Key Responsibilities:
Microsoft Teams Rooms
• Operate, support, and monitor Microsoft Teams Rooms across HQ location.
• Perform regular health checks, firmware updates, and proactive maintenance.
• Troubleshoot and resolve issues related to Teams Room devices, peripherals, and connectivity.
Cisco Video Conferencing Hardware
• Manage and support Cisco video conferencing endpoints (e.g., Webex Room Kits, Room series, etc..).
• Analyze logs and debug issues to ensure optimal performance and uptime.
• Collaborate with Cisco TAC, Microsoft support and internal teams for escalations and root cause analysis.
Microsoft Teams Phones
• Oversee the deployment, configuration, and support of Microsoft Teams-certified phones.
• Monitor call quality and device performance using Microsoft Admin Center and analytics tools.
• Provide end-user support and training as needed.
Audio Visual Systems
• Maintain and troubleshoot AV systems, including displays, control systems, microphones, and speakers.
• Monitor AV infrastructure using remote management tools and dashboards.
• Coordinate with vendors and integrators for repairs and upgrades.
Room Refresh & New Buildouts
• Participate in conference room refresh projects and new room buildouts.
• Assist in AV design reviews, equipment selection, and installation oversight.
• Ensure all systems are tested and documented before handover.
Infrastructure Projects & Initiatives
• Contribute to broader IT infrastructure initiatives involving collaboration tools and AV systems.
• Provide technical input and support for cross-functional projects.
• Document processes, configurations, and standard operating procedures.
- **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Working for Rose International was the most pleasant assignment I have ever had. They were always on top of situations when necessary, and very helpful. I was very proud to be an employee of Rose International, and would recommend anyone to try to work with them.
Melvon, Consultant
Thanks for the opportunity. If in the future I ever need a job, I would like to work for Rose International.
David, Consultant
Your team at Rose International is always very helpful and responsive.
Barbara, Consultant
I had a very positive experience working for Rose. The entire process is very efficient and easy.
Joanne, Consultant
I have been very pleased with my experience with Rose International. Everyone that I encountered was very helpful and courteous.
Stephanie, Consultant
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