IN Winterville, NC, USA!


Date Posted: 03/27/2024
Hiring Organization: Rose International
Position Number: 461292
Job Title: Collections
Job Location: Winterville, NC, USA, 28590
Work Model: Onsite
Shift: Monday-Friday 8AM - 9PM (8-hour shift assigned) Rotating Weekends Saturday 8AM - 2PM Sunday 12PM - 6PM Overtime required at the end of the month
Employment Type: Temp to Hire
Estimated Duration (In months): 13
Min Hourly Rate($): 15.00
Max Hourly Rate($): 15.00
Must Have Skills/Attributes: Call Center, Collections
Nice To Have Skills/Attributes: Spanish - Bilingual


Job Description

  • **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

  • **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**

Start: 05/8/24
End: 07/31/25 - Temp to Perm
Hours: Monday – Friday 8AM – 9PM (8-hour shift assigned)
Rotating Weekends Saturday 8AM – 2PM Sunday 12PM – 6PM
Overtime required at the end of the month

***Only qualified candidates located in Winterville, NC will be considered as the is onsite***

Collections Representative responsible for collecting delinquent accounts in a timely, orderly and professional manner while following all standardized collections procedures. Make supervisor aware of problem accounts that may result in repossession, foreclosure, or charge-off.

Qualified Candidate will have:
• Stable work history
• 2-3 years of solid call center experience

Education Requirements:
• High school diploma or equivalent

Required Experience/Skills:
• Good verbal and written communication skills
• Good decision-making and problem-solving skills
• Good time management/organizational skills
• Ability to utilize Microsoft applications, including Outlook, Word, Excel, Access, and PowerPoint
• Ability to work in a team environment
• Ability to work flexible schedule, including overtime as needed
• 2+ years solid call center collections experience is required
• Candidates must have a stable work history to be considered

Desired Skills/Experience:
• Bilingual - Spanish

Essential Duties and Responsibilities:
• Meet performance expectations for collection efforts for assigned accounts based upon individual goals and objectives, e.g., a minimum calls per day, contact percentage, promises/calls ratio, promises kept.
• Place or receive calls in priority order as established by management.
• Negotiate payment arrangements with clients to cure delinquency, evaluating ability and willingness to pay. Navigate and interpret various screens and relay information to clients accurately and professionally.
• Document all collection efforts for each assigned account in accordance with established procedures, which may include using action and reaction codes, rescheduling feature, “scratch pad” entries, etc.
• Communicate collection efforts to branch lenders on assigned accounts in accordance with established standards, if applicable.
• Order updated credit bureau report or initiate skip tracing process in accordance with established standards.
• Communicate regularly with collections supervisor on status of problem accounts in accordance with established standards.
• Initiate extensions on accounts based upon written policy guidelines.
• Ensure that all delinquent accounts and assigned queues have been thoroughly worked according to standardized collection procedures.
• Ensure that appropriate letters are sent to debtors.
• Process customers’ payments through electronic draft, if applicable.
• Process account maintenance transactions according to established guidelines.


For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).



About Rose

  • Founded in 1993
  • Office Locations Across the U.S.
  • 150+ Clients: Corporations and Government Agencies
  • Employee Oriented Company
  • Challenging Assignments Across the U.S.
  • Continuous Professional Development

Working for Rose International was the most pleasant assignment I have ever had. They were always on top of situations when necessary, and very helpful. I was very proud to be an employee of Rose International, and would recommend anyone to try to work with them.

Melvon, Consultant

I had a very positive experience working for Rose. The entire process is very efficient and easy.

Joanne, Consultant

As a contractor, I have to say that Rose International was by far the best agency I have worked for.

Q'testdalir, Consultant

Your team at Rose International is always very helpful and responsive.

Barbara, Consultant

You are customer service oriented. No matter whether it was the Recruiter or someone in Human Resources/Payroll, you were responsive. That to me is key!

Tonya, Consultant


  • We want you to work with us, but don't take our word for it. Take a look at this sampling of employee comments. They speak for themselves.