- **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Start: 05/14/2024
End: 05/14/2025 – Temp to Perm position
Positions: 3
Hours: Monday – Friday 8AM – 9PM (8-hour shift assigned)
Rotating Weekends Saturday 8AM – 2PM Sunday 12PM – 6PM
Overtime required at the end of the month
Location: Whiteville NC 28472
Collection Representative
Primary Purpose: Collect delinquent accounts in a timely, orderly and professional manner while following all standardized collections procedures. Make supervisor aware of problem accounts that may result in repossession, foreclosure, or charge-off.
Essential Duties and Responsibilities:
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
1. Meet performance expectations for collection efforts for assigned accounts based upon individual goals and objectives, e.g., a minimum calls per day, contact percentage, promises/calls ratio, promises kept.
2. Place or receive calls in priority order as established by management. Negotiate payment arrangements with clients to cure delinquency, evaluating ability and willingness to pay. Navigate and interpret various screens and relay information to clients accurately and professionally.
3. Determine cause of delinquency and best course of action to assist delinquent customer.
4. Document all collection efforts for each assigned account in accordance with established procedures, which may include using action and reaction codes, rescheduling feature, “scratch pad” entries, etc. in the collection system.
5. Communicate collection efforts to branch lenders on assigned accounts in accordance with established standards, if applicable.
6. Order updated credit bureau report or initiate skip tracing process in accordance with established standards.
7. Review files from Loan Services in accordance with established standards, if applicable.
8. Initiate deferrals on accounts based upon written policy guidelines.
9. Communicate regularly with collections supervisor on status of problem accounts in accordance with established standards.
10. Ensure that all delinquent accounts and assigned queues have been thoroughly worked according to standardized collection procedures.
11. Ensure that appropriate letters are sent to debtors.
12. Process customers’ payments through electronic draft, if applicable.
13. Process account maintenance transactions according to established guidelines.
Required Skills and Competencies: The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. High school diploma or equivalent
2. Good verbal and written communication skills
3. Good decision-making and problem-solving skills
4. Good time management/organizational skills
5. Ability to utilize Microsoft applications, including Outlook, Word, Excel, Access, and PowerPoint
6. Ability to work in a team environment
7. Ability to work flexible schedule, including overtime as needed
Desired Skills:
1. Previous customer service, collections, or sales experience
2. Bilingual
It is a great pleasure being a part of the Rose International Team.
Toni, Consultant
I believe the best thing that Rose HR has going for it is the incredible responsiveness. Everyone is very quick to reply to any concerns, and contacts the contracted employees very quickly and efficiently.
Kevin, Consultant
I had a very positive experience working for Rose. The entire process is very efficient and easy.
Joanne, Consultant
Rose International has been great to me. I thank everyone there for all of their hard work; it has not gone unnoticed.
Melody, Consultant
Working for Rose International was the most pleasant assignment I have ever had. They were always on top of situations when necessary, and very helpful. I was very proud to be an employee of Rose International, and would recommend anyone to try to work with them.
Melvon, Consultant
EMPLOYEE COMMENTS