IN Winterville, NC, USA!


Date Posted: 07/10/2024
Hiring Organization: Rose International
Position Number: 467178
Job Title: Collections Representative
Job Location: Winterville, NC, USA, 28590
Work Model: Onsite
Shift: Monday-Friday 8AM-9PM (8-hour shift assigned) Rotating Weekends Saturday 8AM-2PM Limited Sunday 12PM-6PM (last weekend of month only)
Employment Type: Temp to Hire
Estimated Duration (In months): 13
Min Hourly Rate($): 15.00
Max Hourly Rate($): 15.00
Must Have Skills/Attributes: Call Center, Collections


Job Description
Qualified Candidate will have:

• Stable work history

• 2-3 years of solid call center experience


• High school diploma or equivalent

• Good verbal and written communication skills

• Good decision-making and problem-solving skills

• Good time management/organizational skills

• Ability to utilize Microsoft applications, including Outlook, Word, Excel, Access, and PowerPoint

• Ability to work in a team environment

• Ability to work flexible schedule, including overtime as needed

• 2+ years solid call center collections experience is required

• Candidates must have a stable work history to be considered

Desired Skills/Experience:

• Previous call center and collections experience

• Bilingual

The client is seeking a qualified Collections Representative to collect delinquent accounts in a timely, orderly and professional manner while following all standardized collections procedures. They will make the supervisor aware of problem accounts that may result in repossession, foreclosure, or charge-off.

Collections Representative Responsibilities:

• Meet performance expectations for collection efforts for assigned accounts based upon individual goals and objectives, e.g., a minimum calls per day, contact percentage, promises/calls ratio, promises kept

• Place or receive calls in priority order as established by management

• Negotiate payment arrangements with clients to cure delinquency, evaluating ability and willingness to pay

• Navigate and interpret various screens and relay information to clients accurately and professionally

• Document all collection efforts for each assigned account in accordance with established procedures, which may include using action and reaction codes, rescheduling feature, “scratch pad” entries, etc.

• Communicate collection efforts to branch lenders on assigned accounts in accordance with established standards, if applicable

• Order updated credit bureau report or initiate skip tracing process in accordance with established standards

• Communicate regularly with collections supervisor on status of problem accounts in accordance with established standards

• Initiate extensions on accounts based upon written policy guidelines

• Ensure that all delinquent accounts and assigned queues have been thoroughly worked according to standardized collection procedures

• Ensure that appropriate letters are sent to debtors

• Process customers’ payments through electronic draft, if applicable

• Process account maintenance transactions according to established guidelines
  • **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

  • **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**


For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).



About Rose

  • Founded in 1993
  • Office Locations Across the U.S.
  • 150+ Clients: Corporations and Government Agencies
  • Employee Oriented Company
  • Challenging Assignments Across the U.S.
  • Continuous Professional Development

Rose International was not only attentive and responsive, but they were very professional and helpful whenever I called or needed any assistance.

Diane, Consultant

It was great working for Rose International. Everyone was extremely helpful.

Rosann, Consultant

Rose is an assembly of people grounded in honesty, truth and dignity for all of its employees and contractors.

Samba, Consultant

Working for Rose International was the most pleasant assignment I have ever had. They were always on top of situations when necessary, and very helpful. I was very proud to be an employee of Rose International, and would recommend anyone to try to work with them.

Melvon, Consultant

Thanks for the opportunity. If in the future I ever need a job, I would like to work for Rose International.

David, Consultant


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