NEW JOB OPENING
RISK ADVANCED COLLECTIONS
IN Winston Salem, NC, USA!

Education:

• Bachelor’s degree in business, Finance, or Accounting



Required Certifications:

• FDCPA, CCDS or similar certification



Required Skills and Experience:

• Prior experience with C2C, Get Paid, Oracle, SAP, Business Objects

• 2-5 years of experience in B2B default collections

• Demonstrated negotiation, influencing, concise and persuasive communication skills.

• Excellent written and verbal communication

• Demonstrated ability to work in a past paced environment with shifting priorities.

• Results oriented with a demonstrated ability to work both independently and within the team to execute against established goals with little supervision.

• Extremely high level of attention to detail and superior organizations and time management skills

• Analytical and problem-solving skills with the ability to think outside the box

• Highly skilled in the use of Microsoft Excel and proficient use of other Microsoft Office applications.

• Skilled at analyzing data.

• Highly skilled in applying critical thinking to problem solving and analysis

• Professional and mature with a high degree of confidence interacting with all levels of personnel.

• Proven history of being a self-starter



Position Overview:

The Advanced Collections Contractor is a strategic role tasked with the key responsibility of mitigating Clients financial exposure resulting from defaulted accounts and is responsible for the collection of outstanding debts from the existing customer base and all other aspects of collections, including resolving customer billing and account issues, correcting payment misapplication, managing account portfolios, and other duties assigned by management. This position will also partner with various internal and external teams to suspend deliveries, drive root cause resolution, and resolve account balances timely and effective manner.



Responsibilities:

• Accurately manage and prioritize a revolving portfolio of defaulted and distressed accounts with aggressive daily communication attempts

• Actively monitor reports and initiate daily contact with customer base to quickly resolve overdue balances by phone and email

• Utilize all available resources to identify alternate contact methods for evasive customers

• Ensure accurate documentation of collections efforts and customer contact information

• Negotiate/document payment plans and monitor repayment schedule adherence

• Analyze and resolve chargebacks, short pays, and pricing discrepancies with the appropriate internal and external business partners

• Perform as primary owner of root cause resolution for all customer exceptions

• Maintain confidentiality of sensitive financial & proprietary information

• Take ownership and deliver against both personal and team goals

• Drive self-improvement and continuous learning

• Demonstrate initiative for expanding own skill set and knowledge of business

• **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

• **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**