Date Posted: 10/19/2026
Hiring Organization: Rose International
Position Number: 509408
Industry: Manufacturing
Job Title: Credit & Collections Analyst II-Customer Accounts & Payment Resolution
Job Location: Johnston, IA, USA, 50131
Work Model: Onsite
Shift: Monday-Friday, between, 6:55 AM and 6:05 PM, CST
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 12
Min Hourly Rate($): 20.00
Max Hourly Rate($): 23.00
Must Have Skills/Attributes: Call Center, Collections, Customer Service, Data Entry
Experience Desired:
Customer Service / Call Center Operations (1+ yrs),
Collections & Delinquent Account Management (1+ yrs),
Payment Negotiation & Resolution (1+ yrs),
Account Management, Data Entry & Computer Applications (1+ yrs)
Required Minimum Education: High School Diploma or equivalent
**C2C is not available**
Job Description
Required Education:
• High school diploma or equivalent
Requirements:
• Customer Service & Account Management
• Collections & Delinquent Account Management
• Payment Negotiation & Payment Plan Arrangements
• Telephone Communication & Customer Relationship Management
• Account Reconciliation & Payment History Review
• Data Entry & Account Documentation
• Computer Proficiency & Software Applications
• Problem-Solving & Attention to Detail
• Verbal and Written Communication Skills
• Knowledge of Collection Policies and Regulatory Compliance
Overview (Credit and Collection Analyst)
The Customer Account Specialist is responsible for managing delinquent customer accounts, conducting collection calls, negotiating payment arrangements, and resolving account discrepancies. The role focuses on reducing delinquencies, maintaining positive customer relationships, and ensuring all collection activities comply with company policies and applicable regulations.
Responsibilities
• Contact customers regarding past-due accounts and negotiate payment plans or modifications
• Review payment histories, account information, and financial details to determine appropriate collection actions
• Update and verify customer information and maintain accurate account records
• Manage assigned accounts to minimize delinquency while maintaining customer relationships
• Authorize credit and additional sales within established company guidelines
• Resolve payment discrepancies, including misapplied cash, and escalate complex accounts when necessary
• Follow federal and state collection regulations and company policies
• Use computer systems and collection tools to manage accounts and document customer interactions
• Provide professional customer support through effective communication, problem-solving, and negotiation - **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Rose International has been great to me. I thank everyone there for all of their hard work; it has not gone unnoticed.
Melody, Consultant
As a contractor, I have to say that Rose International was by far the best agency I have worked for.
Q'testdalir, Consultant
It is a great pleasure being a part of the Rose International Team.
Toni, Consultant
The interactions that I have had with your representatives have always been prompt and very professional. I am very pleased and impressed with your company and services.
Sioe, Consultant
I had a very positive experience working for Rose. The entire process is very efficient and easy.
Joanne, Consultant
EMPLOYEE COMMENTS