NEW JOB OPENING
GENERAL LIABILITY LITIGATION SENIOR CLAIM REPRESENTATIVE
IN Remote, USA!

***Only qualified General Liability Litigation, Senior Claim Representative candidates located within the US to be considered for this Remote role. ***



Preferred Education or Required Experience:

• Bachelor's Degree preferred or 5+ years relevant work experience required



Preferred Certifications:

• State required certification exams and adjusting licenses a plus

• JD, SCLA, or CPCU designation a plus



Required Skills, Experience, & Abilities:

• 5+ years relevant experience managing general liability claims strongly preferred

• Technical expertise in managing claims of high complexity

• Strong computer proficiency in utilizing software programs

• Excellent communication skills, oral, written, collaboration, and negotiation

• Excellent time management and organizational skills

• Effective customer service skills

• Adept at managing conflict as an opportunity to listen and share information while negotiating a win/win outcome that supports The claimant’s best interests

• Leader among claim handlers providing advanced expertise to teammates in solving problems

• Consistent high level of performance and achievement over career span



Role:

The General Liability Litigation Senior Claim Representative or Consultant is accountable for delivering superior customer service and successfully investigating, reserving, recommending, and implementing strategies to resolve claims consistent with corporate claim standards, policies, procedures, statutory, regulatory, and ethics requirements. The selected candidate will partner with Staff Legal and outside counsel to resolve General Liability cases, including: Premise Liability, Operations Claims, Product Liability, Professional Claims, Advertising Injury claims, Homeowner Liability, Employment Liability exposures, and others.



Responsibilities:



Claim File Management

• Plan, recommend, reserve, and execute file strategies including investigation, valuation, disposition, and settlement of assigned claims, in a manner consistent with corporate claim settlement policies and procedures, and statutory, regulatory and ethics requirements

• Properly assess the exposure of assigned claims. Plan and organize, establish priorities, anticipate issues, determine realistic completion dates, know and communicate the status of assignments, appropriately manage vendors

• Develop advanced functional knowledge to appropriately interpret and apply insurance coverage. Develop technical and jurisdictional expertise

• Maintain current knowledge of claim loss cost management initiatives, and utilize them appropriately and in a manner consistent with company practices and procedures

• Identify and properly mitigation, subrogation, and other recovery opportunities

• Maintain dedication to meeting or exceeding expectations and requirements of internal and external customers

• Obtain first-hand customer information; use it for improvements in products and services

• Establish and maintain effective relationships with customers, gaining their trust and respect. Demonstrate diplomacy and tact to effectively avoid or diffuse high-tension situations



Business Acumen and Technical Expertise

• Utilize verbal and numerical critical thinking skills to gather information, apply sound reasoning, and draw appropriate conclusions; make sound decisions based upon a mixture of analysis, experience, and judgment

• Accurately resolve complex coverage and compensability issues

• Possess the ability to investigate, evaluate, and negotiate highly complex claims to appropriate disposition

• Possess superior analytical and critical thinking skills; expert knowledge of complex medical terms, excellent time management abilities

• Possess the advanced technical knowledge to properly reserve highly complex claims

• Properly apply statutory laws and regulations of applicable jurisdiction

• Demonstrate advanced expertise to utilize claim management practices to effectively manage loss costs

• Expertly contribute to loss cost management by recognizing potential for Subrogation and Special Investigation



Teamwork and Team Building

• Support and help create a team environment that celebrates diversity and inclusion

• Support and assist in building a high-performing team with diverse characteristics, where individual differences are valued

• Build appropriate rapport and constructive and effective relationships with people inside and outside the organization

• **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

• **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**