NEW JOB OPENING
CHANGE TRAINING MANAGER
IN Fort Worth, TX, USA!

Education:

• Minimum BS in STEM fields preferred. Other Technical Degrees with relevant experience will be considered.



Skills and Knowledge:

• Change Management Professional™ (CCMP) or Prosci® Change Practitioner certification, Verus Connector, other formal training or substituted with relevant work experience.

• Strong executive presence with presentation skills to develop and deliver clear, concise and compelling verbal & written communication to influence senior leaders.

• Proficient in project management approaches, tools and phases of the project lifecycle. Experience or certification such as Project Management Professional (PMP) or years of project management experience.



Technical Skill Level:

• 8+ years of experience successfully embedding change for large, strategic, global, complex initiatives enabled by new capabilities across the organization, with high complexity.

• 3+ years of experience working across R&D, Quality & Regulatory, Manufacturing within Alcon or other medical device company.

• 3+ years of experience applying change tools and methods to assess, diagnose, design, support and deliver custom solutions needed for the successful delivery of the program.

• Effectively dealing with ambiguous situations

• Stakeholder management and influencing without authority

• Cross functional team leadership

• Program / project management

• People leadership (direct line and matrix)

• Microsoft Excel – proficient to expert

• Microsoft Word – proficient

• Microsoft Outlook – proficient to expert

• Microsoft PowerPoint – proficient to expert

• Learning Management Systems (e.g. Veeva, Plateau, etc.) – proficient

• Platforms used for digital training content development / management (e.g. Udemy, Teach Me, Articulate 360, etc.) - proficient





Soft Skills:

• The candidate will currently possess the following soft skills that will ensure the professional integrity of the Training program:

• Ability to learn and to strategically analyze complex stakeholder (end user) needs, business processes, and workflows to anticipate opportunities for adoption and training to drive positive change.

• Exceptional listening, oral, and written communication skills to clearly articulate messages that resonate with a variety of audiences to facilitate understanding

• Sound organizational skills and the ability to work independently as well as to get things done through others

• Ability to present complex information to a variety of audiences

• Familiarity with industry best practices and standards

• Visually creative with professional presentations, training materials, communications, etc.

• Professional approach to classroom and self-directed approaches to adult learning



Preferred skills:

• Change Management Professional™ (CCMP) or Prosci® Change Practitioner certification

• Basic understanding of software validation principles and life-cycle management.

• Basic understanding of GXP requirements for training and records management for medical devices.



The Global Adoption Lead will lead the strategic implementation of change initiatives to ensure the successful adoption of digital transformation efforts. This role requires a visionary leader who can drive organizational change, foster a culture of innovation, and ensure seamless integration of new technologies and processes across the company.



Major Accountabilities

• Refine and drive holistic Adoption, Communication Strategy and Roadmap for digital transformation initiatives in active partnership with program leadership

• Communication Strategy and Roadmap for digital transformation initiatives in active partnership with program leadership

• Collaborate with project teams, Corporate Communications, Steering Committee, and SMEs to ensure successful transformation

• Map leadership stakeholders to steer program-level engagements and tailored interventions to mitigate adoption risks

• Direct efforts of additional contract resources related to training content development, instruction design and change management interventions.

• Set overall training strategy inclusive of best practices, modalities, success metrics and lead implementation with project leaders. Ensure integration of training to project milestones. Ensure alignment with Alcon standards for learning (GxP, LMS, etc.)

• Design and implement innovative learning strategies that enhance business performance and outcomes, fostering a continuous improvement process for learning and growth

• Develop and oversee detailed organizational change management plan for the program - to include plan, activate and sustain milestones

• Own and continuously evolve the Global Adoption Toolkit, inclusive of templates, tools, and guidance for site- and product-level execution

• Assess impact and identify potential risks, inclusive of approaches to address anticipated resistance as well as capability for impacted groups

• Accountable for adoption plans and training curriculum/plans in partnership with all stakeholders to ensure clear and timely communication and training regarding the change

• Coach stakeholders on their role in change, facilitating informative sessions (at various levels) to educate on change fundamentals, typical reactions to change and the basics of change leadership

• Work with and coach project teams to integrate change management activities into the overall project plan

• Partner with workstream leads, functional and other project leaders to drive development of an engaged network of Change Management associates and knowledge sharing platforms, at Global/site/product levels

• Direct the design of scalable training programs and communication strategies to facilitate process and technology adoption

• Establish and implement holistic measurement approaches for readiness, adoption, and effectiveness of change planning utilizing metrics and other means

• Leads the impact assessment and change readiness processes, including creation of stakeholder mapping, readiness metrics, and mitigation plans

• Partner with project managers to ensure smooth execution of training and communications that maximize employee adoption/usage. Accountable for smooth execution of training and communications for program and workstreams. Partner with project managers to ensure integration of key activities into project plans, tracking actions and risks

• Remain current on industry trends and best practices in change management and digital transformation





Job Responsibilities:

• Ability to learn and to strategically analyze complex stakeholder (end user) needs, business processes and workflows to anticipate opportunities for adoption and training to drive positive change.

• Highly developed diplomatic negotiation and interpersonal skills and the ability to influence key stakeholders

• Basic understanding of software validation principles and life-cycle management.

• Basic understanding of GXP requirements for training and records management for medical devices.

• High degree of skill in utilizing a risk based and innovative approaches to problem solving and root cause analysis to address challenges during the change management process.

• Able to work within ambiguous and fluid cross-functional environment managing significant scope and depth of change and deliverables.

• Exceptional listening, oral and written communication skills to clearly articulate messages that resonate with a variety of audiences to facilitate understanding and cooperation among team members.

• Proven ability to perform independently as well as to get things done through others

• Product Development for Medical Devices and Pharmaceuticals (or similar regulated industry)

• **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

• **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**