Date Posted: 12/19/2025
Hiring Organization: Rose International
Position Number: 494879
Industry: Manufacturing
Job Title: Material Logistics Order Administration
Job Location: Cary, NC, USA, 27511
Work Model: Hybrid
Work Model Details: Fully remote, but local to Raleigh/Durham/Cary, NC
Shift: 7:30-4:30; 8:30-5:30; 9:30-6:30
Employment Type: Temp to Hire
FT/PT: Full-Time
Estimated Duration (In months): 13
Min Hourly Rate($): 32.00
Max Hourly Rate($): 32.00
Must Have Skills/Attributes: Customer Service, Microsoft Office, Microsoft Outlook, SAP
Experience Desired: Interact with internal teams (field service engineers) and external vendors/carriers. (1+ yrs); Track shipments & backorders. (1+ yrs); Answer phone calls & emails. (1+ yrs); SAP, Outlook, FedEx/DHL systems. (1+ yrs)
Required Minimum Education: High School Diploma or equivalent
**C2C is not available**
Job Description
Note: Fully remote, but local to Raleigh/Durham/Cary, NC preferred (for IT support & quarterly meetings)
Required Experience, Knowledge & Skills:
• Minimum 1+ years work experience
• Ability to interact effectively with Field Service Engineers, Technical Support, warehouses, and vendors
• Call center experience not required
• Customer service focus—clear communication via phone & email
• Strong Microsoft Office skills (Outlook, Excel, Word)
• Comfort working in multiple systems simultaneously
• Experience using or learning ERP systems
Core Attributes -
• Highly organized and detail-oriented
• Adaptive learner with a proactive, results-oriented mindset
• Strong commitment to customer support and teamwork
Communication & Decision-Making -
• Excellent written and verbal communication skills
• Ability to analyze information and make sound decisions
• Capable of multitasking effectively in a fast-paced, sometimes stressful environment
Interpersonal Skills -
• Strong ability to build and maintain positive working relationships
• Collaborative and team-focused approach
Technical & Flexibility -
• Strong computer proficiency
• Flexibility to cover other shifts during staffing shortages
Preferred Experience, Knowledge & Skills:
• Familiarity with shipping systems (FedEx, DHL, or similar)
• SAP experience helpful but not required
Position Summary:
• The Logistics Order Fulfilment Specialist position is part of the Customer Service Material Logistics (CS ML) group and supports the Order Administration team.
• This role is responsible for managing and fulfilling medical equipment spare part, tool, and radioactive source orders while providing exceptional service to both internal and external customers.
• Key contacts include customers, Field Service Engineers, Technical Support Engineers, the Customer Care Center, Parts Return teams, and XPO/DHL Warehouse Logistics.
• The specialist responds to incoming inquiries and order requests, tracks and expedites orders as needed, investigates and resolves semi-complex issues, and collaborates closely with cross-functional teams to reconcile spare parts shipments and ensure accurate order fulfillment.
Responsibilities:
• Answer phone calls & emails.
• Research and escalate spare part/tool orders.
• Track shipments & backorders.
• Interact with internal teams (field service engineers) and external vendors/carriers.
• Use tools: SAP, Outlook, FedEx/DHL systems.
Work Details
• Location: Fully remote, but local to Raleigh/Durham/Cary, NC preferred (for IT support & quarterly meetings).
• Remote position; candidate must reside in the greater Raleigh-Durham (RDU) area
• Participation in an on-call rotation every eight weeks
• Travel: None required.
• Training: Shadowing and one-on-one via Teams.
• Shifts: Multiple AM/PM schedules; indicate availability on resume. - **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
I believe the best thing that Rose HR has going for it is the incredible responsiveness. Everyone is very quick to reply to any concerns, and contacts the contracted employees very quickly and efficiently.
Kevin, Consultant
Working for Rose International was the most pleasant assignment I have ever had. They were always on top of situations when necessary, and very helpful. I was very proud to be an employee of Rose International, and would recommend anyone to try to work with them.
Melvon, Consultant
Rose is an assembly of people grounded in honesty, truth and dignity for all of its employees and contractors.
Samba, Consultant
Rose International maintained good communication during assignments and are very informative through email and phone calls.
Sade, Consultant
Rose International has been great to me. I thank everyone there for all of their hard work; it has not gone unnoticed.
Melody, Consultant
EMPLOYEE COMMENTS