Date Posted: 05/27/2026
Hiring Organization: Rose International
Position Number: 501857
Industry: Automotive
Job Title: Call Center Customer Service
Job Location: Nashville, TN, USA, 37214
Work Model: Hybrid
Work Model Details: Onsite T/W/Th each week
Shift: M-F, 7am - 5pm
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 7
Min Hourly Rate($): 22.00
Max Hourly Rate($): 23.00
Must Have Skills/Attributes: Call Center, Customer Service, MS Excel
Experience Desired: Customer service, supply chain, MS Excel (2 yrs)
Required Minimum Education: High School Diploma or equivalent
Preferred Education: Bachelor’s Degree
**C2C is not available**
Job Description
Education Requirements:
- High School diploma or equivalent
Preferred Education:
- Bachelor's degree
Required Skills for the Call Center/Customer Service position:
- Minimum of 2 years customer service-related experience is required
- Requires some work experience and intermediate level knowledge obtained through training or on-the-job experience in customer order management, account management or in the supply chain field
- Communication (Written and Verbal): Strong customer service skills and interpersonal skills. Communicates in a clear, organized, and precise manner with functional areas to drive the required response
- Strong ability to work independently and manage one’s time
- Strong ability to accurately document and record customer/client information
- Previous experience with computer applications, such as Microsoft Office Suite. It is absolutely imperative that the selected candidate be proficient with MS Excel
- Cultural knowledge: Ability to understand, communicate and effectively interact with people across cultures and languages
- Ability to learn new skills required to utilize internal systems like Order Management Systems (OMS) and Customer Relationship Management (CRM) Systems, etc
Call Center/Customer Service Overview:
- Act as the single-point-of-contact for assigned customer accounts; managing the entire order life cycle to ensure orders are processed on time. Order life cycle includes customer set up, part information and pricing, order entry, manage due dates and backorders, reporting, shipping, RMAs, debits, and credits. Interactions may be inbound, outbound or a combination of both.
Responsibilities:
- Responsible for assigned customer accounts for the entire order life cycle (from new customer set-up, order entry/modification, escalations; responsibilities might include logistics management) to ensure orders are shipped to agreed deadline
- Act as the single-point-of-contact to customers and cross functional departments to process and fulfill customer orders; providing accurate documentation and continual communication to customer throughout the process
- Take ownership of and resolve complex inquiries through extensive research, a detailed understanding of processes, systems, and practices; provide timely and informative responses
- Escalate issue to the next appropriate level of customer support as needed
- Maintain accurate records of all internal and external interactions in the appropriate database/system
- Prepare and distribute standard and customized internal and customer reports
- Understand Customer Order Management policies, procedures, and metrics
- Support Customer Order Management departmental goals and initiatives to become a more proactive customer support organization
- Participate in/lead process improvement projects
- Engage in providing “value – added” services and promoting customer facing tools such as online portals
- Perform tasks required to maintain integrity of data in relevant systems - **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Each time I contacted Rose, I was completely satisfied with the great attention and customer service I received. Each person was extremely knowledgeable and patient with my concerns or questions.
Diana, Consultant
Working for Rose International was the most pleasant assignment I have ever had. They were always on top of situations when necessary, and very helpful. I was very proud to be an employee of Rose International, and would recommend anyone to try to work with them.
Melvon, Consultant
You are customer service oriented. No matter whether it was the Recruiter or someone in Human Resources/Payroll, you were responsive. That to me is key!
Tonya, Consultant
Your team at Rose International is always very helpful and responsive.
Barbara, Consultant
I am very happy with the Rose International, and the professionalism of the employees.
Robin, Consultant
EMPLOYEE COMMENTS