Date Posted: 07/07/2026
Hiring Organization: Rose International
Position Number: 503799
Industry: Healthcare
Job Title: Remote Call Center Service Representative (HR Support)
Job Location: Remote, USA
Work Model: Remote
Work Model Details: Remote (Local to Pasadena, CA 91188)
Shift: Monday to Friday, 8:00 AM to 5:00 PM Pacific Time
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 5
Min Hourly Rate($): 25.00
Max Hourly Rate($): 25.00
Must Have Skills/Attributes: Microsoft Teams, MS Word, SalesForce
Experience Desired: Customer service or call center experience (2 yrs); Previous Human Resources background and Salesforce (2 yrs)
Required Minimum Education: Associate’s Degree
Preferred Education: Bachelor’s Degree
**C2C is not available**
Job Description
Required Education
• Associate's degree
Preferred Education
• Bachelor's Degree
Required Qualifications / Skills / Experience
• 2 to 4 years of customer service or call center experience.
• Previous Human Resources experience is required.
• Proficiency with Microsoft Office applications.
• Experience using Salesforce is preferred.
• Excellent verbal and written communication skills.
• Strong phone etiquette and customer service skills.
• Ability to multitask and prioritize work effectively.
• Strong organizational and problem-solving skills.
• Hardworking, dependable, and honest with a strong work ethic.
Overview
We are seeking a Call Center Service Representative II to join a fast-paced customer service team. This remote opportunity is open to candidates who are local to Pasadena, CA. The ideal candidate will have previous Human Resources experience, excellent communication skills, and the ability to provide exceptional customer support while managing multiple responsibilities.
Job Summary
The Call Center Service Representative II is responsible for:
• Answering inbound customer calls and providing prompt, professional assistance.
• Placing outbound calls regarding account status, inquiries, and issue resolution.
• Responding to customer emails in a timely manner.
• Escalating complex issues to the appropriate team when necessary.
• Documenting customer interactions accurately.
• Supporting departmental projects and administrative tasks.
• Utilizing Microsoft Office applications to complete daily assignments.
• Using Salesforce to manage customer information and case documentation (preferred).
• Maintaining confidentiality while handling sensitive information.
• Meeting productivity, quality, and customer service expectations.
Job Responsibilities
• Answer inbound customer calls and provide prompt, professional assistance.
• Place outbound calls regarding account status, inquiries, and issue resolution.
• Respond to customer emails in a timely manner.
• Escalate complex issues to the appropriate team when necessary.
• Document customer interactions accurately.
• Support departmental projects and administrative tasks.
• Utilize Microsoft Office applications to complete daily assignments.
• Use Salesforce to manage customer information and case documentation (preferred).
• Maintain confidentiality while handling sensitive information.
• Meet productivity, quality, and customer service expectations.
Additional Information
• Work Setting: Remote (Candidates must be local to Pasadena, CA)
• Office Location: Pasadena, CA
• Parking: Free parking available if working from the office.
• Dress Code: Business Casual
• Interview Process: Phone Screening followed by Microsoft Teams Interview
• Assignment Length: 5 months
• Extension/Conversion: No extension or conversion to full-time employment
• Top Daily Responsibilities:
• Answering phones
• Responding to emails
• Working on departmental projects
Industry: Healthcare / Customer Service / Human Resources - **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
You are customer service oriented. No matter whether it was the Recruiter or someone in Human Resources/Payroll, you were responsive. That to me is key!
Tonya, Consultant
Your team at Rose International is always very helpful and responsive.
Barbara, Consultant
Rose International has been great to me. I thank everyone there for all of their hard work; it has not gone unnoticed.
Melody, Consultant
As a contractor, I have to say that Rose International was by far the best agency I have worked for.
Q'testdalir, Consultant
It was great working for Rose International. Everyone was extremely helpful.
Rosann, Consultant
EMPLOYEE COMMENTS