NEW JOB OPENING
SENIOR CALL CENTER SERVICE REPRESENTATIVE
IN Remote, USA!

Required Education:

• Associate's Degree (AA)



Preferred Education:

• Bachelor's Degree (BA/BS)



Required Qualifications / Skills / Experience:

• 2–4 years of related customer service or call center experience.

• Previous Human Resources background is required.

• Proficiency with Microsoft Office applications.

• Experience using Salesforce is preferred.

• Excellent verbal and written communication skills.

• Strong phone etiquette and customer service skills.

• Ability to multitask and manage multiple priorities.

• Honest, dependable, and hardworking with a professional attitude.

• Strong organizational and problem-solving skills.

• Ability to work independently in a remote work environment.

• Must reside in or near Pasadena, CA to be eligible for this remote assignment.

• Must be available to work Monday through Friday, 8:00 AM to 5:00 PM Pacific Time.



Overview:

We are seeking an experienced Call Center Service Representative SR to provide exceptional customer service in a fast-paced remote environment. The ideal candidate will manage inbound and outbound communications, respond to customer inquiries, support departmental projects, and deliver timely, professional service while maintaining a high level of accuracy and efficiency.



Job Summary:

The Call Center Service Representative SR is responsible for handling inbound and outbound customer communications, responding to email inquiries, resolving customer issues, and directing complex concerns to the appropriate resources when necessary. This role also provides administrative support for special projects and requires excellent communication, organization, and multitasking skills.



Job Responsibilities:

• Answer inbound phone calls and provide outstanding customer service.

• Place outbound calls regarding account status, inquiries, complaints, and follow-up activities.

• Respond to customer emails in a timely and professional manner.

• Route complex issues to the appropriate department for further resolution.

• Support departmental projects and other administrative assignments as needed.

• Maintain accurate documentation of customer interactions.

• Utilize Microsoft Office applications and Salesforce (preferred) to complete daily responsibilities.

• Collaborate with team members to ensure timely issue resolution and quality service.

• Meet productivity, quality, and performance expectations while working remotely.



Additional Information:

• Work Location: Remote – Candidates must reside in or near Pasadena, CA.

• Office Location: Pasadena, CA

• Work Schedule: Monday through Friday, 8:00 AM to 5:00 PM Pacific Time.

• Assignment Duration: 5 months.

• Conversion: No conversion to full-time employment.

• Interview Process: Phone screening followed by a remote Microsoft Teams interview.

• Dress Code: Business Casual.

• Parking: Free parking structure available for employees who choose to work from the office.

• Patient Access Building: No.



Industry:

• Customer Service / Call Center / Healthcare

• **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

• **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**