NEW JOB OPENING
CALL CENTER SPECIALIST - MEDICARE MEMBER OUTREACH
IN Oklahoma City, OK, USA!

 

Date Posted: 10/28/2026
Hiring Organization: Rose International
Position Number: 509941
Industry: Government
Job Title: Call Center Specialist - Medicare Member Outreach
Job Location: Oklahoma City, OK, USA, 73105
Work Model: Onsite
Shift: 8:00 AM - 4:30 PM Monday through Friday.
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 3
Min Hourly Rate($): 15.00
Max Hourly Rate($): 18.50
Must Have Skills/Attributes: Customer Service, HIPAA, Phone Support
Experience Desired:
Experience Desired Yrs Exp Experience placing high volume outbound phone calls (1+ yrs),
Experience providing an excellent customer experience over the phone (1+ yrs),
Experience with Microsoft Office Applications (1+ yrs),
Knowledge of Record keeping, and Data Entry (1+ yrs)
Required Minimum Education: High School Diploma or equivalent

**C2C is not available**

 

Job Description
Required Education:

- High School Diploma or equivalent



Position Overview:

The Call Center Specialist is responsible for placing a high volume of outbound calls, as well as taking inbound calls, ensuring member satisfaction through effective communication, timely resolution of inquiries, and accurate documentation.

The role includes maintaining compliance with HIPAA and other relevant regulations, as well as supporting various administrative tasks as assigned.



Principal Activities May Include:

- Placing a high volume of outbound phone calls to Medicare members with upcoming plan changes.

- Ensure all calls are tracked appropriately using the call center tracking application with accurate reporting of agent states in real-time.

- Adhere to HIPAA regulations to protect the privacy and confidentiality of member information, completing all required compliance training.

- Provide efficient and knowledgeable responses to member inquiries, ensuring calls are resolved effectively and documented appropriately.

- Adhere to designated work schedules and break times to ensure optimal coverage and service delivery.

- Prepare and manage workflow referrals, ensuring timely follow-up and resolution of issues.

- Support additional tasks and projects as required, demonstrating flexibility and teamwork.

- Other duties may be assigned as needed.
  • **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

  • **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**


 

Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).

 

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About Rose

  • Founded in 1993
  • Office Locations Across the U.S.
  • 150+ Clients: Corporations and Government Agencies
  • Employee Oriented Company
  • Challenging Assignments Across the U.S.
  • Continuous Professional Development

I had a very positive experience working for Rose. The entire process is very efficient and easy.

Joanne, Consultant

I am very happy with the Rose International, and the professionalism of the employees.

Robin, Consultant

Your team at Rose International is always very helpful and responsive.

Barbara, Consultant

Any time I did have a question and called, the phone was always answered, and my question/concern was immediately resolved.

Sally, Consultant

Thanks for the opportunity. If in the future I ever need a job, I would like to work for Rose International.

David, Consultant

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