NEW JOB OPENING
CALL CENTER CUSTOMER SERVICE REPRESENTATIVE
IN Indianapolis, IN, USA!

***Only qualified Call Center Representative candidates located in the Indianapolis, IN area will be considered due to the position requiring an on-site presence***



Required Education:

• High school diploma or GED



Preferred Education:

• Associates or Bachelor’s Degree in accounting, finance, or related field



Required Skills, Experience and Abilities:

• Strong customer service related experience, preferably in a professional environment

• Experience adhering to ethical and confidentiality requirements

• Excellent verbal communication, patience and problem-solving abilities to help address taxpayer inquiries and diffuse difficult situations

• Strong analytical ability to analyze and research tax related inquiries

• High-energy – Optimism – Teamwork –Collaboration

• Someone who provides open, honest, and positive communication

• A continuous learning and improvement – let’s get better every day … together approach

• A team member who speaks up if you don’t understand or need more information

• Proven ability to provide customer service by telephone in a high-volume call center

• Proven ability to communicate both orally and in writing using correct grammar, spelling, and punctuation

• Ability to analyze, research and problem-solve using various resources

• Ability to learn to learn, understand, and apply ethics and confidentiality laws



Preferred Skills and Experience:

• Prior experience in a fast-paced call center environment

• Knowledge of tax regulations



The Tax Revenue Call Center Customer Service Representative (Tax Analyst) works to ensure the highest level of customer focus, with a strong commitment to the taxpayers of Indiana by providing professional, and accurate customer service. Tax knowledge is helpful but not required.



Job Duties:

• Enjoys learning about a variety of the Department of Revenue Tax procedures including tax filing and payment requirements

• Provides Best in Class Customer Service to taxpaying customers by phone in a fast-paced call center environment

• Applies knowledge acquired in training and utilizes resources to analyze and solve problems

• Responds to a variety of tax types inquiries

• Access data utilizing basic computer skills

• Communicates professionally using correct grammar, spelling & punctuation

• Complies with all ethical and confidentiality requirements



Supervisory Responsibilities/Direct Reports:

• This role does not provide direct supervision to direct reports



Difficulty of Work:

• The Call Center customer service representative must use analytical skills to determine the customer’s needs and apply the procedures to communicate the resolution and accurately resolve the customer issues



Personal Work Relationships:

• This individual will be expected to exhibit professional behaviors with a team player mindset, adhere to the policies and procedures and provide exceptional customer service is provided to customers and/or agency partners



Physical Effort:

• This role performs work in an environment where sitting for extended periods of time could be expected



Working Conditions:

• This role performs work in a standard call center environment responding to back-to-back calls and adhere to scheduled break and lunch hours



Competencies:

• Communicating effectively, professionally, accurately

• Delivering High Quality Work

• Critical Thinking

• Managing Time

• **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

• **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**