NEW JOB OPENING
CALL CENTER REPRESENTATIVE
IN Indianapolis, IN, USA!

 

Date Posted: 03/30/2026
Hiring Organization: Rose International
Position Number: 499091
Industry: Government/Staffing
Job Title: Call Center Representative
Job Location: Indianapolis, IN, USA, 46204
Work Model: Onsite
Shift: Monday through Friday, from 8am to 4:30pm, 1 hour lunch
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 6
Min Hourly Rate($): 23.95
Max Hourly Rate($): 23.95
Must Have Skills/Attributes: Call Center, Communications, Customer Service, Troubleshooting
Nice To Have Skills/Attributes: Tax Analysis
Experience Desired: Prior experience in a fast-paced call center environment (2+ yrs); Knowledge of tax regulations (1 yrs)
Required Minimum Education: High School Diploma or equivalent
Preferred Education: Associate’s Degree

**C2C is not available**

 

Job Description
Required Education:

• High school diploma or equivalent



Preferred Education:

• Associates or Bachelor’s Degree in accounting, finance, or related field



Required Skill and Experience:

• Prior experience in a fast-paced call center environment

• Customer service related experience

• Experience adhering to ethical and confidentiality requirements

• Excellent communication, patience and problem-solving abilities to help address taxpayer inquiries and diffuse difficult situations



Preferred Skills and Experience:

• Knowledge of tax regulations

• Ability to analyze and troubleshoot tax-related inquiries



Client is looking for Call Center Representative/Tax Analyst



Call Center Responsibilities include:

• Enjoys Learning about a variety of Client’s tax procedures, including tax filing and payment requirements

• Provide best-in-class customer service by phone and in written correspondence in a fast-paced call-center environment

• Apply knowledge acquired in training and utilizes resources to analyze and problem-solve

• Respond to a variety of tax inquiries

• Access data utilizing basic computer skills

• Communicate professionally using correct grammar, spelling and punctuation both verbally and in written formats

• Comply with all ethical and confidentiality requirements



Tax analyst Responsibilities include:

• Provide technical and procedural assistance to taxpayers, taxpayer representatives, other divisions within the agency, other state agencies

• Review accounts and properly apply payments to taxpayer accounts as needed

• Conduct extensive research to resolve complex issues related to payments and/or returns for taxpayers, including research in software and database applications for unpaid/unfiled tax liabilities

• Review and close files paid in full, dismissed, or discharged

• Create billings/liabilities in software and database applications according to court orders. Abates penalties and interest accordingly

• Assist with evidence collection process in Investigations cases, including preparation of documents to establish continuity of custody for items of evidence to ensure that judicial requirements are met

• Complete disclosure requests for confidential taxpayer information by performing a thorough review of the request and analyzing the Department’s records

• The job profile is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time

  • **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

  • **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**


 

Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).

 

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About Rose

  • Founded in 1993
  • Office Locations Across the U.S.
  • 150+ Clients: Corporations and Government Agencies
  • Employee Oriented Company
  • Challenging Assignments Across the U.S.
  • Continuous Professional Development

Each time I contacted Rose, I was completely satisfied with the great attention and customer service I received. Each person was extremely knowledgeable and patient with my concerns or questions.

Diana, Consultant

My on-boarding with Rose was outstanding. The packets of information, the process, and great attention to detail each person gave me allowed me to get started quickly.I appreciated each person's friendly and helpful attitude.

Diana, Consultant

You are customer service oriented. No matter whether it was the Recruiter or someone in Human Resources/Payroll, you were responsive. That to me is key!

Tonya, Consultant

It was great working for Rose International. Everyone was extremely helpful.

Rosann, Consultant

Rose is an assembly of people grounded in honesty, truth and dignity for all of its employees and contractors.

Samba, Consultant

EMPLOYEE COMMENTS

  • We want you to work with us, but don't take our word for it. Take a look at this sampling of employee comments. They speak for themselves.