Date Posted: 10/12/2026
Hiring Organization: Rose International
Position Number: 509055
Industry: IT Company/Software
Job Title: Customer Service Representative, Call Center Support
Job Location: Santa Clara, CA, USA, 95050
Work Model: Onsite
Shift: Flexible/ Variable Schedule
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 8
Min Hourly Rate($): 25.00
Max Hourly Rate($): 31.00
Must Have Skills/Attributes: Call Center, CRM, Customer Service, Time Management
Experience Desired:
High-volume call center environment (3+ yrs),
Strong inbound phone, outbound follow-up, and email support (3+ yrs),
Complaint resolution, troubleshooting, and escalation skills (3+ yrs),
CRM or ticketing system proficiency (3+ yrs)
Required Minimum Education: High School Diploma or equivalent
**C2C is not available**
Job Description
***This role is supporting NVIDIA ***
***Variable Schedule (Must be available for schedule changes and overtime)
Education:
• Minimum of a high school diploma or equivalent experience.
Required Skills and Experience:
• Excellent verbal and written communication skills.
• A strong attendance record is required.
• Ability to handle confidential matters with discretion.
• 3+ years of experience.
• Mature mindset focusing on being accountable, dependable, and culpable.
• Able to work in a fast-paced environment.
• Flexible with schedule changes, lunch changes, OT, and work assignments.
• Articulate, hard-working, and quick on your feet with the ability to present information concisely.
• Knows how to organize and prioritize work smoothly with good time management.
• Can thoughtfully work both collaboratively and independently with little supervision.
• Critical thinker with excellent problem-solving skills.
• Works well with a variety of people and partners with a positive customer service
• Comfortable using computer systems, CRM software and relevant tools to access customer data and log interactions.
Responsibilities:
• Answering world-wide incoming calls supporting customers, vendors, addressing inquires, concerns and providing information about products and services.
• Make outbound calls as needed for follow-up support.
• Document and track customer interactions in system, ensuring all information is accurate and up-to-date.
• Resolve customer complaints or issues by identifying the problem and providing appropriate solutions.
• Escalate unresolved issues to higher level support or management when necessary.
• Meet or exceed performance metrics such as call handling time, customer satisfaction and issue resolution.
• Provide product and service information, explain process or policies and guide customers through troubleshooting steps if applicable.
• Handle sensitive or confidential customer information with care adhering to privacy policies.
• Collaborate with team members and supervisor to continuously improve customer service processes.
• Maintain a calm and professional attitude in stressful or high-volume situations.
• Support an influx of customer emails for various customer programs by responding to customers or rerouting to internal support teams.
• Continues training and development with internal sales teams for product updates and support tools. - **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
I am very happy with the Rose International, and the professionalism of the employees.
Robin, Consultant
Rose is an assembly of people grounded in honesty, truth and dignity for all of its employees and contractors.
Samba, Consultant
The interactions that I have had with your representatives have always been prompt and very professional. I am very pleased and impressed with your company and services.
Sioe, Consultant
Any time I did have a question and called, the phone was always answered, and my question/concern was immediately resolved.
Sally, Consultant
It was great working for Rose International. Everyone was extremely helpful.
Rosann, Consultant
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