NEW JOB OPENING
MEMBER SERVICES CALL CENTER REPRESENTATIVE - HEALTHCARE
IN Downey, CA, USA!

 

Date Posted: 08/26/2026
Hiring Organization: Rose International
Position Number: 506342
Industry: Healthcare
Job Title: Member Services Call Center Representative - Healthcare
Job Location: Downey, CA, USA, 90242
Work Model: Hybrid
Work Model Details: Remote (Local to Downey, CA)
Shift: Monday through Friday, 9:00 AM to 5:30 PM Schedule may change based on operational needs
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 6
Min Hourly Rate($): 25.00
Max Hourly Rate($): 25.00
Must Have Skills/Attributes: Call Center, Customer Service, Phone
Experience Desired: Prior Call Center, Phone-Based, or Customer Service experience (1-2 yrs); Healthcare and Hospital Experience (1-2 yrs); Epic Experience is Highly Preferred (1-2 yrs)
Required Minimum Education: High School Diploma or equivalent
Preferred Education: Associate’s Degree

**C2C is not available**

 

Job Description
Required Education:

•High School Diploma or equivalent



Required Qualifications / Skills / Experience:

•Minimum 1 year of related experience

•Prior Call Center, Phone-Based, or Customer Service experience

•Service Recovery experience

•Strong attention to detail

•Excellent verbal communication and active listening skills

•Ability to accurately document phone call interactions

•Comfortable learning new internal systems (training provided)



Preferred Qualifications / Skills / Experience:

•College level education or above

•Familiarity with EPIC

•Knowledge of Member Benefits Eligibility systems within Client (Foundations)



Work Location:

•Onsite during Orientation and Training in Downey, CA 90242

•Partially Remote upon management discretion after demonstrated independence and high quality performance

•If remote, worker must remain local to the office



Parking Information:

•Parking is available onsite



Schedule:

•Monday through Friday, 9:00 AM to 5:30 PM

•Schedule may change based on operational needs



Interview Process:

•Virtual interview

•In-person interview may also be conducted



Dress Code:

•Business casual



Overview:

•Join a member-focused call center team supporting patients with benefits, transportation coordination, and service recovery. This role offers a clear path toward remote flexibility for high performers who demonstrate independence and consistent quality work.



Job Summary:

•The Member Services Call Center Representative serves as a key point of contact for members, handling inbound phone calls, documenting interactions accurately, and coordinating transportation services through the internal ordering system. This role requires strong customer service skills, attention to detail, and a commitment to service recovery.



Job Responsibilities:

•Answer and manage inbound member phone calls

•Accurately document all phone call interactions

•Assist members with setting up transportation through the internal ordering system

•Provide service recovery when member issues arise

•Maintain professionalism and attention to detail in all member interactions

•Learn and apply internal systems and processes as trained



Industry:

•Healthcare / Managed Care
  • **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

  • **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**


 

Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).

 

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About Rose

  • Founded in 1993
  • Office Locations Across the U.S.
  • 150+ Clients: Corporations and Government Agencies
  • Employee Oriented Company
  • Challenging Assignments Across the U.S.
  • Continuous Professional Development

You are customer service oriented. No matter whether it was the Recruiter or someone in Human Resources/Payroll, you were responsive. That to me is key!

Tonya, Consultant

Rose is an assembly of people grounded in honesty, truth and dignity for all of its employees and contractors.

Samba, Consultant

As a contractor, I have to say that Rose International was by far the best agency I have worked for.

Q'testdalir, Consultant

Rose International maintained good communication during assignments and are very informative through email and phone calls.

Sade, Consultant

Rose International was not only attentive and responsive, but they were very professional and helpful whenever I called or needed any assistance.

Diane, Consultant

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