NEW JOB OPENING
CALL CENTER SERVICE REPRESENTATIVE - JUNIOR
IN Downey, CA, USA!

 

Date Posted: 01/14/2026
Hiring Organization: Rose International
Position Number: 495603
Industry: Healthcare
Job Title: Call Center Service Representative - Junior
Job Location: Downey, CA, USA, 90242
Work Model: Onsite
Shift: 9am to 5:30pm
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 5
Min Hourly Rate($): 24.00
Max Hourly Rate($): 24.00
Must Have Skills/Attributes: Call Center, Customer Service, EPIC
Experience Desired: Strong Call Center Customer Service Experience (1-2 yrs); Healthcare and Hospital Experience (1-2 yrs); Epic Experience is Highly Preferred (1-2 yrs)
Required Minimum Education: High School Diploma or equivalent

**C2C is not available**

 

Job Description


***Only qualified Healthcare Customer Service candidates located near the Downey, CA area to be considered due to the position requiring an onsite presence***





• Parking Situation: Parking is available

• Dress Code: Business casual

• Will this worker work in a patient access building more than 50% of the time: No

• Any Travel for this role:

• Percentage of Travel None

• Specific Details around travel include/ing locations, frequency, different locations throughout the same day, etc.

• Preferred Level of Education: College or above

• How many years of related experience are you looking for in your ideal candidate: 1 year min



• Required Experience: None, will train on our systems. Phone Call Center and Customer Service, Service Recovery experience is a must.



• Preferred Skills: EPIC, Knowledge in Member Benefits Eligibility system within Client (Foundations)





• Job Responsibilities: Phone Calls, Documentation of Phone Calls, Helping to set up transportation within our ordering system



• Required Skills: Customer Service and phones experience, Attention to Detail





• Shift: M-F 9-5:30, May change based on operational needs

• Required Education: High School

• Interview: Virtual, In Person may also be possible
  • **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

  • **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**


 

Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).

 

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About Rose

  • Founded in 1993
  • Office Locations Across the U.S.
  • 150+ Clients: Corporations and Government Agencies
  • Employee Oriented Company
  • Challenging Assignments Across the U.S.
  • Continuous Professional Development

I have been very pleased with my experience with Rose International. Everyone that I encountered was very helpful and courteous.

Stephanie, Consultant

Rose International was not only attentive and responsive, but they were very professional and helpful whenever I called or needed any assistance.

Diane, Consultant

It was great working for Rose International. Everyone was extremely helpful.

Rosann, Consultant

Rose International has been great to me. I thank everyone there for all of their hard work; it has not gone unnoticed.

Melody, Consultant

I had a very positive experience working for Rose. The entire process is very efficient and easy.

Joanne, Consultant

EMPLOYEE COMMENTS

  • We want you to work with us, but don't take our word for it. Take a look at this sampling of employee comments. They speak for themselves.