NEW JOB OPENING
CSC CUSTOMER SERVICE SPECIALIST
IN Temple, TX, USA!

 

Date Posted: 05/10/2024
Hiring Organization: Rose International
Position Number: 463876
Job Title: CSC Customer Service Specialist
Job Location: Temple, TX, USA, 76508
Work Model: Onsite
Employment Type: Temporary
Estimated Duration (In months): 7
Min Hourly Rate($): 18.00
Max Hourly Rate($): 18.00
Must Have Skills/Attributes: Administrative, Computer Literacy, Customer Service, Healthcare

 

Job Description

  • **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

  • **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**

Available Shifts:
Position 1: 1st Shift
Shift Time: 8 AM - 4:30 PM
Work Week: Saturday - Wednesday

Position 2: 1st Shift
Shift Time: 8 AM - 4:30 PM
Work Week: Thursday - Monday

Description:
• Competency checklists completed for both skill sets required at CR1 level:
• This includes answering phones for public and internal (employee, patient, visitor) customers: documentation and dispatch of work requests.
• Ability to assist in special projects.

What is expected (essential functions):
• Proficient in ALL phone and work request dispatch responsibilities. Ability to fill in for CR 1''s on any shift.
• Monitors environmental alarms: doors, gates, parking lot intercoms & CCTV.
• Assists with the workflow and assignments for patient transporters.
• Leads or participates in projects in support of the department.
• Responsible for providing feedback to leadership regarding ways to improve processes, increase efficiencies, and to maximize the performance of the department.
• Expectations listed are intended to describe essential functions only and management retains the right to reassign duties & responsibilities to this position at any time.
• Performs all position appropriate duties as required in a competent, professional and courteous manner.

KNOWLEDGE, SKILLS AND ABILITIES:
• Ability to handle difficult situations, providing conflict resolution if necessary. Excellent customer service skills.
• Ability to read and write in the English language.
• Proficiency with the Microsoft Office Suite of software.
• Ability to comprehend instructions, correspondence, memos and other forms of verbal and written communications.
• Ability to be successful in a stressful, fast-paced environment.
• The information contained in this job description is intended to describe the essential job functions required of those assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job.
• Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time.
• The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrated commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Client

MINIMUM REQUIREMENTS ADDENDUM:
• Experience in an administrative support role and/or customer service preferred. Healthcare, call center, or dispatch service experience preferred.

Minimum Requirements

Education:
• H.S. Diploma/GED Equivalent

Experience:
• 1+ year experience required

Working Conditions

Physical Requirements:
Sitting in the same location or standing/walking; required to stoop, climb or lift light material (10 to 20 lbs.) or equipment.

Environment:
Located in an indoor area with frequent exposure to mild physical discomfort from dust, fumes, temperature, and noise. Examples: patient cares providers and laboratory technicians.

 

Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).

 

 

About Rose

  • Founded in 1993
  • Office Locations Across the U.S.
  • 150+ Clients: Corporations and Government Agencies
  • Employee Oriented Company
  • Challenging Assignments Across the U.S.
  • Continuous Professional Development

Any time I did have a question and called, the phone was always answered, and my question/concern was immediately resolved.

Sally, Consultant

You are customer service oriented. No matter whether it was the Recruiter or someone in Human Resources/Payroll, you were responsive. That to me is key!

Tonya, Consultant

Working for Rose International was the most pleasant assignment I have ever had. They were always on top of situations when necessary, and very helpful. I was very proud to be an employee of Rose International, and would recommend anyone to try to work with them.

Melvon, Consultant

I am very happy with the Rose International, and the professionalism of the employees.

Robin, Consultant

As a contractor, I have to say that Rose International was by far the best agency I have worked for.

Q'testdalir, Consultant

EMPLOYEE COMMENTS

  • We want you to work with us, but don't take our word for it. Take a look at this sampling of employee comments. They speak for themselves.