Date Posted: 11/03/2026
Hiring Organization: Rose International
Position Number: 510255
Industry: Financial Services
Job Title: Systems Analyst
Job Location: Minneapolis, MN, USA, 55402
Work Model: Hybrid
Work Model Details: 3 days in office, 2 days remote
Shift: 8:00 AM - 5:00 PM
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 7
Min Hourly Rate($): 41.00
Max Hourly Rate($): 41.00
Must Have Skills/Attributes: Case Management, Employee Relations, ServiceNow
Experience Desired:
ServiceNow configuration or administration (2+ yrs),
HR Service Delivery modules (case management, knowledge management, virtual agent) (2+ yrs),
HRSD-specific configurations and employee relations case management (2+ yrs)
Required Minimum Education: Bachelor’s Degree
Preferred Certifications/Licenses: ServiceNow Certified System Administrator (CSA) or equivalent certification
**C2C is not available**
Job Description
Education:
• Bachelor's degree in Information Systems or Computer Engineering, or equivalent work experience
Required Skills
• Two to four years of experience in ServiceNow configuration or administration.
• Familiarity with HR Service Delivery modules (Case Management, Knowledge Management, Virtual Agent)
• ServiceNow Certified System Administrator (CSA) or equivalent certification
• Experience with HRSD-specific configurations and employee relations case management - HRSD = Human Resources Service Delivery
• Basic understanding of workflows, UI policies, and data policies in ServiceNow
Preferred Skills
• ServiceNow Certified System Administrator (CSA) or equivalent certification
• Experience with HRSD-specific configurations and employee relations case management
• Strong attention to detail and ability to follow structured processes
Responsibilities:
• Configuring and updating ServiceNow HRSD modules using out-of-the-box functionality; modifying forms, fields, lists, and workflows to meet evolving HR requirements and maintain and update virtual assistant topics and categories for HR services.
• Responsible for managing templates and publishing workflows as well as supporting HR case lifecycle processes.
• Ensuring configurations adhere to organizational standards and security protocols, documenting configuration changes, and maintaining change control.
• Partner with HR stakeholders to understand requirements, implement solutions, and provide Tier 2 support for ServiceNow HRSD-related issues.
Job Overview:
The HR Product team is hiring a ServiceNow Configuration Analyst. This person will join an Agile team responsible for configuring and maintaining ServiceNow modules such as Knowledge Management, Case Management (Employee Relations), and Virtual Agent/Chat. This role focuses on system configuration, maintenance, and enhancements to ensure optimal functionality and user experience for HR processes. - **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Rose is an assembly of people grounded in honesty, truth and dignity for all of its employees and contractors.
Samba, Consultant
Thanks for the opportunity. If in the future I ever need a job, I would like to work for Rose International.
David, Consultant
Any time I did have a question and called, the phone was always answered, and my question/concern was immediately resolved.
Sally, Consultant
I believe the best thing that Rose HR has going for it is the incredible responsiveness. Everyone is very quick to reply to any concerns, and contacts the contracted employees very quickly and efficiently.
Kevin, Consultant
Your team at Rose International is always very helpful and responsive.
Barbara, Consultant
EMPLOYEE COMMENTS