Date Posted: 08/20/2026
Hiring Organization: Rose International
Position Number: 506034
Industry: Financial Services
Job Title: Business Systems Analyst - Voice Services & Customer Onboarding
Job Location: Minneapolis, MN, USA, 55402
Work Model: Hybrid
Work Model Details: 4 days per week onsite
Shift: Mon - Fri 1st Shift
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 13
Min Hourly Rate($): 41.00
Max Hourly Rate($): 46.00
Must Have Skills/Attributes: Business Analysis, Business system analyst, Customer Service, Phone Support, Voice Communications
Experience Desired: Experience in business analysis and operational support for voice technologies (2-5 yrs); Previous customer service experience (5+ yrs); Previous experience working with both onshore and offshore resources (2+ yrs)
Required Minimum Education: Bachelor’s Degree
**C2C is not available**
Job Description
Required Education:
• Bachelor’s degree or equivalent experience
Required Skills
• Customer Service
• Enjoy helping others and meeting customer expectations.
• Ability to work effectively with a range of resources, both onshore and offshore.
• Resourceful and committed to providing solutions to business needs.
• Superior written and verbal communication skills.
• Strong organizational skills with the ability to manage priorities and meet deadlines.
Required Experience
• 2–5 years of experience in business analysis and operational support for voice technologies
Job Duties
• Contribute to the overall success of the AFG Phone Services offering by providing a superior customer service experience and support throughout the onboarding process.
• Collect and document business and technical requirements to set up voice services for AFG offices.
• Serve as a primary contact for customers onboarding to AFG Voice Services and act as an escalation point for customer service issues when necessary.
• Identify and drive opportunities to improve the overall end-to-end service experience through onboarding, training, support, and documentation.
Job Description
We are seeking a Business Systems Analyst to join our Technology Services team. This role supports the organization's enterprise voice and unified communications environment by providing business analysis, operational support, and administration of voice technologies.
This position supports client Franchise Group (AFG) Phone Services, a comprehensive voice service solution that allows advisors and their staff to leverage the same communication tools used by the corporate office.
- **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Your team at Rose International is always very helpful and responsive.
Barbara, Consultant
Rose International was not only attentive and responsive, but they were very professional and helpful whenever I called or needed any assistance.
Diane, Consultant
Working for Rose International was the most pleasant assignment I have ever had. They were always on top of situations when necessary, and very helpful. I was very proud to be an employee of Rose International, and would recommend anyone to try to work with them.
Melvon, Consultant
The interactions that I have had with your representatives have always been prompt and very professional. I am very pleased and impressed with your company and services.
Sioe, Consultant
Any time I did have a question and called, the phone was always answered, and my question/concern was immediately resolved.
Sally, Consultant
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