Date Posted: 12/22/2025
Hiring Organization: Rose International
Position Number: 494911
Industry: Utility
Job Title: IT - Business Process Specialist
Job Location: Fairfield, CA, USA, 94533
Work Model: Hybrid
Work Model Details: Willingness to travel as needed for meetings
Shift: Availability to work varied shifts in a 24/7 operations environment
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 13
Min Hourly Rate($): 50.00
Max Hourly Rate($): 55.00
Must Have Skills/Attributes: Agile, MS Office, Program management
Experience Desired: Experience in Agile environments, ticket management systems, and large-scale/enterprise-wide project (2+ yrs)
Required Minimum Education: High School Diploma or equivalent
Preferred Education: Bachelor’s Degree
Preferred Certifications/Licenses: Agile Certification, Lean Six Sigma (Green Belt or higher), ITIL certification, CCNA or other
**C2C is not available**
Job Description
Required Education:
• High School Diploma/GED or equivalent experience
Preferred Education:
• Bachelor’s degree in information technology, Business, Engineering, or related field; Master’s degree preferred for advanced roles
Preferred Licenses/Certifications:
• Agile Certification, Lean Six Sigma (Green Belt or higher), ITIL certification, CCNA or other relevant networking certifications, Project Management Institute (PMI) certification, CompTIA A+, or equivalent
Required Experience:
• Minimum: 2+ years of relevant experience in IT network operations, business process improvement, or product ownership
Preferred Experience:
• Experience in Agile environments, ticket management systems, and large-scale or enterprise-wide projects
This role is responsible for ensuring the effective operation, improvement, and delivery of IT network systems, business processes, and technology products. The position combines network monitoring and incident management, process improvement, and product ownership to deliver high-quality IT services and solutions. The incumbent acts as a liaison between technical teams, business stakeholders, and end-users, driving continuous improvement, innovation, and alignment with organizational goals.
Key Responsibilities:
• Network Operations & Incident Management
• Perform data analysis
• Apply run-book procedures and technical skills to resolve incidents, escalating as needed.
• Manage incident, problem, and change management processes, including ticketing, notifications, and technical bridges.
• Perform data analysis, trending, and root cause analysis for network and application issues.
• Implement and support upgrades, maintenance, and continuous improvement initiatives for network operations.
• Document problems, solutions, and process improvements for future reference.
• Process Improvement & Standards Management
• Analyze, design, and optimize business processes, identifying gaps and opportunities for improvement.
• Develop, implement, and maintain enterprise standards, policies, and procedures.
• Facilitate cross-functional project teams and lead process improvement initiatives.
• Develop and track metrics for process performance and improvement.
• Provide consultation and training on process improvement methodologies (e.g., Lean Six Sigma, ITIL).
• Conduct benchmarking, cost/benefit analysis, and best practice research.
Product Ownership & Delivery-
• Act as the primary liaison between stakeholders, technical teams, and end-users.
• Lead projects of varying complexity, ensuring alignment with business needs and technical integrity.
• Provide product feedback and customer insights to support development and continuous improvement.
• Build and maintain relationships to act as a customer proxy and influence outcomes.
• Leadership & Collaboration
• Mentor and coach team members, fostering a culture of engagement, learning, and innovation.
• Lead or participate in special projects, audits, compliance, and remediation efforts.
• Communicate effectively with all levels of the organization, including senior leadership.
Knowledge, Skills, and Abilities-
• Strong knowledge of network protocols, software applications, and operating systems.
• Proficiency in process improvement methodologies (Lean, Six Sigma, ITIL).
• Ability to analyze data, perform root cause analysis, and develop solutions.
• Excellent communication, organizational, and leadership skills.
• Ability to build partnerships, influence change, and deliver multi-mode communications.
• Competency in project/program management and technical documentation.
• Ability to work independently or as part of a team, manage multiple assignments, and adapt to changing priorities.
• Advanced proficiency in Microsoft Excel and Word.
Supplemental-
• Availability to work varied shifts in a 24/7 operations environment.
• Willingness to travel as needed for meetings, training, or fieldwork. - **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Rose International was not only attentive and responsive, but they were very professional and helpful whenever I called or needed any assistance.
Diane, Consultant
I believe the best thing that Rose HR has going for it is the incredible responsiveness. Everyone is very quick to reply to any concerns, and contacts the contracted employees very quickly and efficiently.
Kevin, Consultant
It was great working for Rose International. Everyone was extremely helpful.
Rosann, Consultant
Thanks for the opportunity. If in the future I ever need a job, I would like to work for Rose International.
David, Consultant
Working for Rose International was the most pleasant assignment I have ever had. They were always on top of situations when necessary, and very helpful. I was very proud to be an employee of Rose International, and would recommend anyone to try to work with them.
Melvon, Consultant
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