NEW JOB OPENING
SENIOR BUSINESS ANALYST - HEALTHCARE LETTER GENERATION
IN REMOTE, USA!

 

Date Posted: 11/06/2026
Hiring Organization: Rose International
Position Number: 510474
Industry: Insurance
Job Title: Senior Business Analyst - Healthcare Letter Generation
Job Location: Remote, USA
Work Model: Remote
Work Model Details: 100% fully remote
Shift: Mon - Fri - 1st Shift
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 7
Min Hourly Rate($): 28.00
Max Hourly Rate($): 32.00
Must Have Skills/Attributes: Agile, Business Analysis, Healthcare, Requirement Analysis, Requirements Gathering, Requirements Writing, Utilization Management
Nice To Have Skills/Attributes: Database
Experience Desired:
Business analysis, including requirements gathering, documentation, and stakeholder collaboration (3+ yrs),
Hands-on ELGS or comparable enterprise letter composition platform experience (2+ yrs),
Letter template development, modification, testing, and production deployment (2+ yrs),
Production defect management, troubleshooting, and change control (2+ yrs),
Healthcare clinical correspondence, Utilization Management, or ICUE/OCM workflows (1+ yrs)
Required Minimum Education: High School Diploma or equivalent
Preferred Education: Bachelor’s Degree

**C2C is not available**

 

Job Description
Required Education
• Bachelor's degree in Business Administration, Information Systems, Healthcare Administration, or a related field, or three additional years of relevant work experience in lieu of a bachelor's degree.

Required Skills
• Strong business analysis and requirements-gathering skills, including the ability to translate business needs into functional requirements.
• Experience creating, modifying, testing, and maintaining letter templates using an enterprise letter-generation or document composition platform.
• Intermediate or higher proficiency in Microsoft Word and Excel.
• Basic understanding of Agile processes and methodologies.
• Ability to follow standardized change management, approval, testing, and deployment procedures.
• Strong analytical and problem-solving skills to identify and resolve template defects and production issues.
• Ability to collaborate with business partners, letter owners, and technical teams.
• Availability to provide occasional after-hours and weekend support for system migrations and deployments.


Preferred Skills
• Understanding of clinical operations and Utilization Management (UM) programs and processes.
• Familiarity with ICUE, OCM, or other integrated clinical applications.
• Understanding of the Software Development Life Cycle (SDLC).
• Strong written and verbal communication skills, including presenting findings and recommendations to business stakeholders.
• Excellent attention to detail, organization, time management, and prioritization.
• Ability to build effective working relationships with business partners and senior stakeholders.
• Ability to manage multiple competing priorities in a fast-paced environment.
• Ability to work independently with minimal supervision while contributing to a collaborative team.
• Previous coding knowledge or experience.
• Ability to navigate multiple databases and systems.

Required Experience
• Minimum 3 years of business analysis experience, including gathering, documenting, and analyzing business requirements.
• Minimum 2 years of experience working with the Client Letter (ELGS) platform or a comparable enterprise letter composition or generation platform.
• Experience supporting the development, modification, testing, and implementation of business-requested changes.

Preferred Experience
• Experience supporting clinical letter generation, healthcare correspondence, or Utilization Management operations.
• Experience with ICUE/OCM or similar clinical workflow applications.
• Experience managing production defects, troubleshooting letter templates, and supporting deployment activities.
• Experience analyzing template inventories to identify opportunities for standardization, consolidation, or decommissioning.
• Experience collaborating with multiple lines of business and senior stakeholders on system enhancements and operational improvements.

Position Summary

Our client is seeking a Senior Business Analyst / Senior Clinical Letter Maintenance Analyst to support the development, maintenance, testing, and deployment of clinical and business correspondence templates across multiple healthcare lines of business.

This position is responsible for managing letter template additions and modifications, translating business requirements into accurate letter designs, and ensuring approved templates function correctly within enterprise letter-generation systems.

The ideal candidate will have strong business analysis experience, hands-on experience with enterprise letter composition platforms, and the ability to collaborate with business stakeholders, letter owners, and technical teams.

This role also supports production issue resolution, template optimization, and letter rules management within ICUE and OCM applications.

Key Responsibilities
• Manage requests for new letter templates and modifications to existing templates, following established intake, approval, and change management procedures.
• Collaborate with business partners, letter owners, and fellow Letter Maintenance Administrators to define letter requirements and develop appropriate template designs.
• Create, configure, and modify letter templates within the enterprise letter-generation platform.
• Reuse existing templates, variable text, and system functionality when appropriate to improve consistency and efficiency.
• Conduct thorough testing of new and modified templates to ensure accuracy, functionality, and compliance with approved requirements.
• Present completed templates to business owners for review, acceptance, and final sign-off.
• Promote tested and approved letter templates into the production environment.
• Analyze existing template inventories to identify opportunities for consolidation, standardization, streamlining, or decommissioning.
• Prepare summaries of findings and recommendations for management review.
• Investigate, troubleshoot, and manage production defects affecting letter generation across multiple lines of business.
• Support letter-related processes for Medicare & Retirement (M&R), Employer & Individual (E&I), Community & State (C&S), external health plans, Dental, and OptumCare.
• Maintain and manage letter rules within ICUE and OCM applications.
• Coordinate with business and technical stakeholders to ensure letter changes are implemented accurately and on schedule.
• Support system migrations, production deployments, and occasional after-hours or weekend release activities.
• Maintain accurate documentation of requirements, template changes, testing results, approvals, and production updates.

  • **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

  • **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**

 

Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).

 

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About Rose

  • Founded in 1993
  • Office Locations Across the U.S.
  • 150+ Clients: Corporations and Government Agencies
  • Employee Oriented Company
  • Challenging Assignments Across the U.S.
  • Continuous Professional Development

My on-boarding with Rose was outstanding. The packets of information, the process, and great attention to detail each person gave me allowed me to get started quickly.I appreciated each person's friendly and helpful attitude.

Diana, Consultant

As a contractor, I have to say that Rose International was by far the best agency I have worked for.

Q'testdalir, Consultant

Your team at Rose International is always very helpful and responsive.

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I have been very pleased with my experience with Rose International. Everyone that I encountered was very helpful and courteous.

Stephanie, Consultant

Each time I contacted Rose, I was completely satisfied with the great attention and customer service I received. Each person was extremely knowledgeable and patient with my concerns or questions.

Diana, Consultant

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