NEW JOB OPENING
CREDIT GLOBAL PROCESS OWNER
IN Remote, USA!

EDUCATION

• Bachelor’s degree in the Business or Finance field - Required



REQUIRED SKILLS

• 6+ years of experience in financial credit, credit risk management, collections, or revenue operations

• Solid understanding of end-to-end credit management processes, including credit assessment, credit limit setting, portfolio management, collections, and dispute resolution

• Familiarity with AI, automation or intelligent workflow solutions in a finance or operations context — the ability to work alongside AI-driven processes and support their ongoing operation

• Strong knowledge of financial controls, SOX compliance, audit requirements, and risk management frameworks

• Proven ability to work cross-functionally with Engineering, Product, Operations, and Finance teams

• Experience managing or partnering with BPO / outsourced operations

• Strong analytical skills with the ability to use data to drive decisions and measure process performance

• Excellent communication and stakeholder management skills, with the ability to step into an established role and build relationships quickly



PREFERRED SKILLS

• Experience in advertising, technology, or high-growth environments with complex, high-volume credit operations

• Exposure to AI agent or agentic workflow solutions in financial operations — particularly in credit decisioning, risk scoring, or collections

• Experience with credit scoring models, financial risk analytics, or predictive modelling

• Knowledge of global billing, invoicing, and accounts receivable processes across multiple regions and currencies

• Experience with process mining, RPA (Robotic Process Automation), or intelligent automation platforms

• Prior experience in interim, cover, or contingent worker roles — demonstrating the ability to onboard quickly and deliver from day one

• Experience working in a Shared Services / Global Business Services operating model



SUMMARY

• Global Process Owners (GPOs) are responsible for the end-to-end ownership, design, and continuous reengineering of key financial processes across the organization. Our role is highly cross-functional, requiring collaboration with various teams to ensure processes are effective, efficient, controlled & compliant and aligned with global best practices.

• GPOs are the subject matter experts for their sub-function and its processes. They work with Change Managers and BPO agents globally to ensure operational excellence from A to Z.

• GPOs use tooling and people to achieve efficiency and efficacy goals, monitoring new technologies and utilizing peer company benchmarking to stay amongst the best in class.

• The Finance team is transitioning toward an AI-native operating model, leveraging AI agents, agentic workflows, and advanced analytics alongside human expertise to deliver financial operations at scale.



JOB DESCRIPTION

• We are seeking an experienced contingent worker to cover the Credit Global Process Owner role during a period of maternity leave.

• This individual will step into an established function and be responsible for maintaining operational continuity, ensuring process performance, and supporting in-flight initiatives across the domain.

• The group manages the financial lifecycle for thousands of Monthly Invoicing advertisers across.

• The Credit GPO ensures the processes and controls for the organization's credit exposure are appropriate, risk is minimized, and revenue growth is supported.

• This role requires someone who can hit the ground running, bringing strong financial credit expertise and an understanding of how AI workforce solutions are reshaping finance operations.

• This is an operational leadership role — the focus is on maintaining the excellence of existing processes, managing day-to-day process ownership, supporting ongoing AI and automation initiatives, and ensuring seamless continuity for stakeholders and BPO partners throughout the cover period.



KEY RESPONSIBILITIES

• Process Ownership & Operational Continuity: Assume day-to-day ownership of the end-to-end Credit process globally, including onboarding, credit application review & credit limit management.

• Maintain and operate existing credit processes to ensure they remain effective, efficient, controlled, compliant, and aligned with global best practices

• Oversee the credit lifecycle, including new credit applications through a queue application, account credit requests for credit line increases, and account maintenance through

• Case Management and dispute objects

• Ensure credit processes continue to support revenue growth while maintaining appropriate risk controls across all global regions (AMER, EMEA, APAC)

• AI Workforce Solutions & Automation (Support & Execution)

• Support and progress in-flight AI workforce solution initiatives within Credit & Collections, working within the established roadmap and priorities



TYPICAL DAY IN THE ROLE

• Collaborate with Engineering, Product, and the Revenue AI team to support the deployment of AI-native solutions in credit operations

• Maintain and refine existing AI agent skills and domain procedures, ensuring they remain accurate and effective — following the skills-based architecture where domain experts author governed procedures that AI agents execute with built-in controls

• Monitor AI agent performance and escalate issues, ensuring that compliance controls (SOX dual-review, AML screening, contact validation) remain embedded in all automated workflows

• Identify and flag opportunities for further AI automation to the returning GPO and leadership for future prioritization

• Risk Management & Financial Controls

• Ensure credit exposure is appropriate and risk is minimized across the global advertiser portfolio

• Operate within established credit risk frameworks, including credit scoring models, credit limit methodologies, and portfolio risk monitoring

• Partner with the Global Risk Team to ensure ongoing alignment with enterprise risk appetite

• Maintain robust internal controls and ensure adherence to audit requirements, SOX compliance and regulatory standards

• Stakeholder Management & BPO Partner Oversight

• Serve as the primary point of contact for Credit process queries during the cover period

• Collaborate with Revenue Operations, Sales, Finance Business Partners, Legal and Compliance teams to ensure credit processes support business objectives

• Manage day-to-day relationships with BPO partners (Accenture and others), executing credit and collections activities in Costa Rica, Kuala Lumpur, and other global locations

• Provide oversight on Process Excellence reporting and investigate performance changes.

• **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

• **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**