NEW JOB OPENING
MANAGEMENT INFORMATION SYSTEMS - SPECIALIST BUSINESS CONSULTING
IN Columbus, OH, USA!

 

Date Posted: 10/08/2026
Hiring Organization: Rose International
Position Number: 508902
Industry: Insurance
Job Title: Management Information Systems - Specialist Business Consulting
Job Location: Columbus, OH, USA, 43215
Work Model: Hybrid
Work Model Details: Hybrid - in office some days
Shift: 8 AM EST to 4:30 PM EST.
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 7
Min Hourly Rate($): 25.00
Max Hourly Rate($): 26.00
Must Have Skills/Attributes: BPM, Case Management, CI/CD tools, Python, SQL, Workflow Analysis
Experience Desired:
Familiar with development practices, not IT developer (1+ yrs),
Experience administering a BPM, workflow, case-management, or comparable enterprise platform. (1+ yrs),
Strong production-support and incident-troubleshooting experience. (1+ yrs)
Required Minimum Education: Associate’s Degree
Preferred Education: Bachelor’s Degree

**C2C is not available**

 

Job Description
Start date: 11/16/2026



Required Education:

• Undergraduate studies



Required Qualifications:

• Familiar with development practices, not IT developer

• Experience administering a BPM, workflow, case-management, or comparable enterprise platform.

• Experience with user access, roles, profiles, security groups, and authorization controls.

• Strong production-support and incident-troubleshooting experience.

• Ability to analyze workflow failures, payload errors, locks, queues, and process history.

• Intermediate-to-advanced Python scripting experience in a production environment.

• Experience in integrating applications through REST APIs or similar interfaces.

• Knowledge of Java Script, JSON, authentication, error handling, retries, logging, and batch processing.

• Experience with ServiceNow, Jira, or comparable ITSM/work-management tools.

• Experience executing test cases, documenting evidence, and supporting releases or patches.

• Strong written and verbal communication skills.

• Ability to work independently, prioritize incidents, and escalate appropriately.

• Availability for early-morning monitoring, Sunday patch windows, and occasional on-call support.



Preferred Qualifications:

• Direct AWD/IIQ experience.

• SNOW experience.

• Identity and access management or RBAC experience.

• Experience in a regulated, controlled, or audit-sensitive environment.

• Experience with BOT orchestration, schedulers, monitoring tools, or automation platforms.

• Git, code review, CI/CD, SQL, and log-querying experience.

• ITIL, production support, or release-management certification



Seeking a BPM Platform Automation & Production Support Specialist to administer enterprise BPM platform access, support workflow and process operations, troubleshoot failed or locked work, monitor BOT activity, maintain Python-based automations, coordinate ServiceNow and Jira work, execute patch testing, and provide production support during scheduled maintenance windows. The ideal candidate combines BPM platform administration, identity and access management, Python/API integration, production troubleshooting, ITSM coordination, testing, and strong stakeholder communication skills. Provide end-to-end administration, automation support, monitoring, troubleshooting, testing, and production support for the BPM platform and its related access-management processes. Supports the business and not IT.



Responsibilities:

• Administer AWD/IIQ users, profiles, roles, workgroups, security groups, additions, changes, and deactivations.

• Process and validate individual and bulk access requests.

• Configure, maintain, and troubleshoot BPM workflows, work items, queues, payloads, and process statuses.

• Investigate aborted processes, system-locked requests, failed payloads, and stuck work.

• Maintain and troubleshoot Python-based automations that interact with the BPM platform.

• Use APIs, JSON, authentication, logging, retry logic, and exception handling to support integrations.

• Manage ServiceNow incidents and tasks, Jira Run Support cards, defects, and escalations.

• Execute lower-environment testing before production patches and document results.

• Support monthly production patch windows, weekend maintenance, and early-morning operational checks.

• Publish daily operational status and communicate with business partners, IT, and support teams.
  • **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

  • **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**


 

Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).

 

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About Rose

  • Founded in 1993
  • Office Locations Across the U.S.
  • 150+ Clients: Corporations and Government Agencies
  • Employee Oriented Company
  • Challenging Assignments Across the U.S.
  • Continuous Professional Development

You are customer service oriented. No matter whether it was the Recruiter or someone in Human Resources/Payroll, you were responsive. That to me is key!

Tonya, Consultant

Thanks for the opportunity. If in the future I ever need a job, I would like to work for Rose International.

David, Consultant

Working for Rose International was the most pleasant assignment I have ever had. They were always on top of situations when necessary, and very helpful. I was very proud to be an employee of Rose International, and would recommend anyone to try to work with them.

Melvon, Consultant

The interactions that I have had with your representatives have always been prompt and very professional. I am very pleased and impressed with your company and services.

Sioe, Consultant

Rose is an assembly of people grounded in honesty, truth and dignity for all of its employees and contractors.

Samba, Consultant

EMPLOYEE COMMENTS

  • We want you to work with us, but don't take our word for it. Take a look at this sampling of employee comments. They speak for themselves.