NEW JOB OPENING
SENIOR COUPA BUSINESS ANALYST - SOURCE-TO-PAY
IN O Fallon, MO, USA!

*****Only qualified Senior Business Analyst candidates located near O’Fallon, MO to be considered due to the position requiring a hybrid presence.*****



Required Education:

• Bachelor’s degree in Information Systems or equivalent work experience.



Required Certifications:

• Coupa Platform Certification.



Preferred Certifications:

• Coupa Technical Architecture Certification.



Required Skills, Experience, & Abilities:

• Experience with Coupa Sourcing, Contract Lifecycle Management (CLMA), and Analytics modules.

• 5+ years of experience in Procure-to-Pay (P2P) business processes and systems.

• 4+ years of hands-on experience administering and supporting the Coupa platform.

• 3+ years of hands-on experience with Coupa Supplier Information Management (SIM).

• 3+ years of experience supporting Coupa Sourcing and Contract Lifecycle Management modules.

• Demonstrated expertise configuring and supporting Coupa Procurement, SIM, Sourcing, and Contracting modules.

• Experience designing, implementing, and supporting Coupa integrations with ERP, middleware, and third-party applications using APIs, cXML, and/or flat-file interfaces.

• Strong knowledge of Coupa CLMA and Sourcing, SIM and Supplier modules, and form design and integration.

• Proven ability to troubleshoot complex application and operational issues, perform root cause analysis, and support unit, integration, user acceptance, and regression testing.

• Demonstrated ability to serve as a Coupa Subject Matter Expert (SME), providing guidance on platform capabilities, solution design, system optimization, and new functionality adoption.

• Strong analytical and problem-solving skills, with the ability to translate business requirements into scalable technology solutions and process improvements.

• Excellent verbal and written communication skills, stakeholder management capabilities, and the ability to influence stakeholders at all organizational levels.

• Working knowledge of robotic process automation (RPA), workflow automation tools, and process optimization techniques.

• Ability to work independently and manage multiple priorities in a fast-paced, collaborative environment.



Desired Skills, Experience, & Abilities:

• Familiarity with WalkMe or similar digital adoption platforms.



Job Overview:

Join our clients' dynamic team responsible for delivering techno-functional support for Source-to-Pay (P2P) application Coupa. The primary responsibility of this role is to perform business analysis activities that support the effective operation, enhancement, and optimization of Coupa and related procurement processes. This includes gathering and documenting business requirements, analyzing business processes, identifying opportunities for improvement, and collaborating with stakeholders to deliver scalable and efficient solutions. In this role, you will collaborate closely with business stakeholders, end users, and technical teams to support Source-to-Pay processes, including requisition management, catalog and category management, supplier onboarding, and purchasing processes.

As a Senior Business Analyst, you will be responsible for the day-to-day administration, support, and governance of the Coupa platform while contributing to strategic initiatives, system enhancements, integrations, and process improvement efforts. Success in this role requires strong analytical, problem-solving, communication, and stakeholder management skills, along with the ability to drive solutions that improve operational efficiency and deliver business value.



Responsibilities:

• Provide end-to-end production support, including incident management, ticket logging, status communication, escalation, and timely resolution of issues.

• Design, configure, and maintain Coupa functionalities, including approval workflows, punchout catalogues, content groups, custom fields, approval groups, lookups, requisition forms, Process Automator, user administration,

roles, reports, SIM forms, homepage, custom objects, Contract Lifecycle Management, Sourcing (RFP, RFQ, and form design), integrations, and OAuth setup.

• Partner with business users to provide system overviews, introduce new functionality, identify automation opportunities, and deliver end-user training.

• Perform audits of Coupa controls, monitor integrations, manage sandbox refresh processes, and oversee Coupa Compass portal usage.

• Recommend improved ways of working and present use cases that enhance operational efficiency.

• Manage punchout lifecycle activities, including vendor coordination for cXML development, setup validation, and UAT test case creation and execution.

• Develop dashboards and reports using Coupa Analytics to support data-driven business decisions.

• Monitor and manage support tickets with Coupa, ensuring timely resolution and consistent communication with business users.

• Participate in the Coupa community to stay current on product updates, roadmap enhancements, and best practices, and engage with Coupa product teams where applicable.

• Review Coupa release notes and communicate key updates, enhancements, potential impacts, and process improvement opportunities to business stakeholders.

• Support Coupa upgrade cycles three times per year, including regression testing, integration testing, and validation of impacted processes and configurations.