NEW JOB OPENING
SENIOR BUSINESS ANALYST - SALESFORCE IMPLEMENTATION & BUSINESS PROCESS TRANSFORMATION
IN Springfield, MA, USA!

Required Education:

• High School Diploma or Equivalent



Required Qualifications/Skills/Experience:

• Minimum 5+ years of related business analysis experience

• Experience leading business impact analysis

• Experience developing business process models, process outlines, procedures, and job aids to prepare business teams for change

• Experience with requirements management planning for medium- to large-scale projects

• Experience leading business analysis across multiple parallel initiatives

• Experience gathering and documenting functional and non-functional requirements

• Ability to translate business and user needs into clear business and/or system requirements

• Strong facilitation skills for leading requirements-gathering sessions

• Excellent written and verbal communication skills

• Experience collaborating with business and systems subject matter experts

• Experience conducting peer reviews and supporting the quality of project deliverables

• Ability to negotiate and influence requirements direction

• Strong critical thinking, problem-solving, and risk analysis skills



Preferred Qualifications/Skills/Experience:

• Experience with Salesforce business and/or technical components

• Experience supporting large-scale business system implementations

• Experience with business readiness initiatives and organizational process changes

• Experience identifying process gaps and recommending improvements

• Experience leading initiatives that support business strategy and process improvement

• Experience coordinating with multiple business units, technology teams, suppliers, and procurement

• Experience guiding and advising less-experienced Business Analysts

• Ability to anticipate changes and redirect efforts while maintaining business value and project outcomes



Senior Business Analyst – Salesforce Implementation & Business Process Transformation Overview:

• The Business Analyst – Mastery will support projects led or supported by the Operations organization, with a primary focus on business analysis, requirements documentation, and readiness initiatives for a large-scale Salesforce implementation

• Reporting to project management leadership, this highly visible role requires extensive collaboration across multiple business units, technology teams, suppliers, and procurement partners

• The successful candidate will formulate and define business and systems scope and objectives based on user needs, applicable industry requirements, and business priorities

• Responsibilities include analyzing complex business and user needs, translating them into functional and non-functional requirements, developing business process models and procedures, and managing requirements across medium- to large-scale projects

• The role will lead business analysis activities across multiple parallel initiatives, facilitate stakeholder meetings and requirements-gathering sessions, identify process gaps, and recommend practical improvements

• The Business Analyst will also assess business impacts, analyze risks, drive the escalation and resolution of complex issues, and communicate difficult decisions clearly and promptly

• In addition, this individual will contribute to project readiness, support quality reviews of deliverables, and guide less-experienced analysts

• Strong critical thinking, stakeholder management, facilitation, and communication skills are essential

• Experience with Salesforce business or technical components is highly desirable



Job Duties:

• Formulate and define business and/or systems scope and objectives based on user needs and applicable industry requirements

• Develop or modify procedures to solve complex problems while considering business and system limitations, operating time, and desired outcomes

• Analyze business and user needs, document requirements, and translate them into appropriate business and/or system requirements

• Guide and advise less-experienced Business Analysts

• Perform business and systems analysis at a high technical level across applicable project phases while considering the business implications of technology decisions in current and future environments

• Drive analysis and resolution of escalated and complex issues

• Communicate difficult decisions clearly, accurately, and promptly with internal and external colleagues

• Develop recommendations using critical thinking and risk analysis

• Lead initiatives that support business strategy and process improvement

• Identify gaps in processes and procedures and recommend improvements

• Build and maintain strong relationships with organizational resources, business partners, and vendor partners

• Facilitate and organize meetings with key stakeholders and business partners

• Lead business impact analysis

• Develop business process models, process outlines, procedures, and job aids to support business readiness

• Plan and manage requirements for medium- to large-scale projects

• Lead business analysis activities across multiple parallel initiatives

• Gather and document functional and non-functional requirements

• Facilitate requirements-gathering sessions and collaborate with business and systems experts

• Conduct peer reviews of work products and provide oversight of deliverable quality as needed

• Negotiate and influence requirements direction

• **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

• **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**