NEW JOB OPENING
SENIOR BUSINESS OPS MANAGER
IN San Diego, CA, USA!

 

Date Posted: 03/27/2026
Hiring Organization: Rose International
Position Number: 499035
Industry: Software
Job Title: Senior Business Ops Manager
Job Location: San Diego, CA, USA, 92101
Work Model: Hybrid
Work Model Details: Onsiet a day or two every other week
Shift: 8:00 AMD to 5:00 PM
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 9
Min Hourly Rate($): 125.00
Max Hourly Rate($): 135.00
Must Have Skills/Attributes: Data Analysis, Forecasting, MS Excel, Project Management
Experience Desired: Experience in business operations, customer success operations, or program management (3-6 yrs)

**C2C is not available**

 

Job Description
Required Skills:



• Strong AI aptitude: Demonstrated experience leveraging AI-powered tools for analytics, workflow automation, predictive modeling, or decision support. Comfortable exploring new AI capabilities and integrating them into operational processes.

• 3-6 years of experience in business operations, customer success operations, or program management—ideally in a SaaS or subscription-based business environment

• Demonstrated ability to build relationships and collaborate effectively with cross-functional teams and stakeholders at various levels

• Strong analytical skills with the ability to work with data, identify trends, and create actionable insights using modern analytics and AI tools

• Experience building dashboards, scorecards, and tracking mechanisms to monitor performance (familiarity with AI-enhanced analytics platforms a plus)

• Experience with headcount planning, capacity modeling, and resource allocation in customer-facing organizations

• Proven track record managing multiple initiatives simultaneously with strong organizational and project management skills

• Excellent communication skills with the ability to synthesize complexity and present clear recommendations

• Familiarity with customer success metrics (GRR, NPS, health scores, adoption metrics) and how they drive business outcomes

• A proactive, solutions-oriented mindset with enthusiasm for leveraging AI and automation to scale operations





Adoption Strategy & Execution



Partner with Major Area Leaders to develop, manage, and track customer adoption plans across their portfolios Leverage AI-powered analytics and predictive modeling to identify at-risk customers and proactively drive intervention strategies to improve health scores Ensure we have all necessary adoption information via our scorecards and dashboards that provide real-time visibility into customer engagement, product usage, and value realization Drive cross-functional collaboration with Customer Success, Sales, and Product teams to ensure adoption initiatives are supported and executed Build strategies to drive a sales motion to ensure customers have the right level of Customer Success for post sales coverage Support headcount management and capacity planning, including ratio analysis, coverage modeling, and resource allocation to ensure optimal customer support



Performance Monitoring & Risk Mitigation



Monitor GRR trends, product adoption metrics, and customer health indicators using AI-driven insights to identify downsell risks and expansion opportunities Monitor progress of "get-well" plans for customers with Adoption challenges in partnership with CSMs and Account Executives Track and report on NPS trends, using AI tools to identify root causes of detractor feedback and partnering with teams to drive year-over-year improvements Create regular performance insights and recommendations for Major Area Leaders to inform strategic decisions, automating reporting where possible



Operational Excellence & Governance



Establish consistent cadences for adoption reviews, customer health check-ins, and performance tracking across Major Areas Develop standardized templates, playbooks, and AI-powered workflows to scale adoption efforts across the Major Area Organize and facilitate planning sessions to align teams on adoption priorities, goals, and execution plans Ensure accountability and follow-through on adoption initiatives through structured tracking and regular progress reviews, leveraging automation to reduce manual effort



Communications & Stakeholder Enablement



Prepare executive-ready materials for QBRs, business reviews, and strategic planning sessions, using AI tools to enhance data visualization and storytelling Translate complex data into clear, actionable insights that drive stakeholder alignment Support internal communications to reinforce adoption priorities and celebrate customer success wins Foster a culture of customer-centricity, continuous improvement, and AI-enabled innovation across the teams you support



  • **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

  • **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**


 

Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).

 

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About Rose

  • Founded in 1993
  • Office Locations Across the U.S.
  • 150+ Clients: Corporations and Government Agencies
  • Employee Oriented Company
  • Challenging Assignments Across the U.S.
  • Continuous Professional Development

I had a very positive experience working for Rose. The entire process is very efficient and easy.

Joanne, Consultant

Each time I contacted Rose, I was completely satisfied with the great attention and customer service I received. Each person was extremely knowledgeable and patient with my concerns or questions.

Diana, Consultant

Rose International has been great to me. I thank everyone there for all of their hard work; it has not gone unnoticed.

Melody, Consultant

My on-boarding with Rose was outstanding. The packets of information, the process, and great attention to detail each person gave me allowed me to get started quickly.I appreciated each person's friendly and helpful attitude.

Diana, Consultant

Thanks for the opportunity. If in the future I ever need a job, I would like to work for Rose International.

David, Consultant

EMPLOYEE COMMENTS

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