Date Posted: 11/25/2025
Hiring Organization: Rose International
Position Number: 493885
Industry: Utility
Job Title: Business Analyst, Senior
Job Location: Oakland, CA, USA, 94612
Work Model: Hybrid
Work Model Details: Hybrid-work from Oakland Office 0-3 days per week.
Shift: Standard work week - 8 hours per day, 5 days per week.
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 13
Min Hourly Rate($): 60.00
Max Hourly Rate($): 65.00
Must Have Skills/Attributes: Business Analysis, Data Analysis, Knowledge management, Quality Assurance, SharePoint, Technical Writing, VISIO
Experience Desired: Understanding of natural language processing (NLP) and machine learning concepts (4-5 yrs)
Required Minimum Education: Bachelor’s Degree
**C2C is not available**
Job Description
Position Summary:
We are seeking a detail-oriented and strategic Business Analyst to support the development of high-quality knowledge articles that will fuel AI-driven automation and digital transformation initiatives. This role bridges People operations and technology, ensuring that knowledge assets are structured, accurate, and optimized for machine learning and AI applications.
Department Overview:
The People Project and Solutions Delivery team provides direction and defines decision-making procedures and metrics for validating impacts to projects. We serve as Lean ambassadors for the People organization. We work towards becoming a Center for Enablement for Project Guidance and Continuous Improvement, providing best practices documentation for People initiatives.
Top things looking for:
• Strong analytical, communication, and documentation skills. Experience writing process documentation.
• Demonstrated organizational skills in multi-tasking and managing multiple projects
• Self-directed, with the ability to anticipate and identify urgent needs
Education:
• Bachelor’s degree in Business Administration, Information Systems, or related field.
Qualifications Minimum:
• 3+ years of experience in business analysis, technical writing, or knowledge management.
• Familiarity with AI technologies, automation platforms (e.g., RPA), and knowledge bases.
• Strong analytical, communication, and documentation skills.
• Experience with tools like MS Copilot, SharePoint, ServiceNow Knowledge Management, or similar platforms.
Preferred Skills:
• Understanding of natural language processing (NLP) and machine learning concepts
• Experience working in Agile or hybrid project environments
• Ability to visualize workflows and processes using tools like Visio
• Demonstrated organizational skills in multi-tasking and managing multiple projects
• Self-directed, with the ability to anticipate and identify urgent needs
• Excellent active listening skills, excellent oral and written communication skills
• Exceptional attention to detail and deadlines
Job Responsibilities:
• Knowledge Article Development
• Collaborate with subject matter experts (SMEs) across departments to gather, analyze, and document business processes and workflows.
• Translate complex operational procedures into clear, structured knowledge articles suitable for AI consumption.
• Ensure articles follow metadata, tagging, and formatting standards for AI training and automation platforms.
• AI & Automation Enablement
• Partner with AI developers and automation teams to identify knowledge gaps and opportunities for process automation.
• Validate and test knowledge articles in AI environments to ensure accuracy and usability.
• Continuously refine content based on AI performance feedback and user interactions.
• Stakeholder Collaboration
• Facilitate workshops and interviews with business units to capture tribal knowledge and undocumented processes.
• Act as a liaison between business teams and technical teams to ensure alignment on knowledge strategy.
• Governance & Quality Assurance
• Maintain version control and audit trails for all knowledge assets.
• Implement quality assurance checks to ensure consistency, relevance, and compliance with organizational standards. - **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
I had a very positive experience working for Rose. The entire process is very efficient and easy.
Joanne, Consultant
As a contractor, I have to say that Rose International was by far the best agency I have worked for.
Q'testdalir, Consultant
It was great working for Rose International. Everyone was extremely helpful.
Rosann, Consultant
Your team at Rose International is always very helpful and responsive.
Barbara, Consultant
You are customer service oriented. No matter whether it was the Recruiter or someone in Human Resources/Payroll, you were responsive. That to me is key!
Tonya, Consultant
EMPLOYEE COMMENTS