Date Posted: 12/12/2025
Hiring Organization: Rose International
Position Number: 494568
Industry: Pharmaceutical/Healthcare
Job Title: Inbound Patient Account Services Coordinator
Job Location: Monroeville, PA, USA, 15146
Work Model: Hybrid
Work Model Details: Fully remote; 3-day onsite training
Shift: 8:00 AM-8:00 PM, Monday-Friday; 3 days onsite training 8:30 AM-5:00 PM
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 7
Min Hourly Rate($): 19.50
Max Hourly Rate($): 19.50
Must Have Skills/Attributes: Billing, Collections, Customer Service, Healthcare, Microsoft Excel, Microsoft Outlook, Microsoft Word
Experience Desired: Experience in healthcare billing, collections practices, and/or infusion services (1+ yrs); Experience in pharmacy billing and reimbursement (1+ yrs)
Required Minimum Education: High School Diploma or equivalent
**C2C is not available**
Job Description
Required Education:
• Verifiable High School diploma or GED
Required Qualifications/Skills/Experience:
• Minimum 6 months experience in healthcare billing, reimbursement, collections practices, and/or infusion services
• Experience with computers, including 1+ years working with Microsoft Word, Outlook, and Excel
• Effective written and verbal customer service skills
• Ability to work independently and as part of a team
• Ability to offer emotional support and empathy
• Flexibility with work schedule to meet business needs, including 8-hour shifts from 8:00 AM – 8:00 PM EST (Monday – Friday); shifts assigned at end of training based on business needs
Preferred Qualifications/Skills/Experience:
• 1 year of experience in healthcare billing, collections practices, and/or infusion services
• 1 year of experience in pharmacy billing and reimbursement
Inbound Patient Account Services Coordinator Overview:
• The Inbound Patient Account Services Coordinator advocates for patients by providing hands-on support throughout their healthcare journey
• This role requires a strong understanding of billing and reimbursement processes within specialty pharmacy services and a commitment to delivering empathetic, high-quality customer service
• The coordinator engages with patients to resolve billing inquiries, assist with payment plans, and support timely reimbursement
• Success in this role depends on collaboration, attention to detail, and the ability to manage complex or sensitive situations with professionalism
• The position contributes to patient satisfaction and operational efficiency by documenting interactions, following up on concerns, and identifying potential trends to share with leadership
Job Duties:
• Develop a deep understanding of specialty pharmacy processes and how customer service impacts the patient experience from order to reimbursement
• Assist patients in navigating complex billing and reimbursement processes for timely resolution
• Build trusting relationships with patients through meaningful and relevant conversation
• Manage difficult or emotional situations, responding promptly with empathy and urgency
• Accurately document all patient interactions in the Revenue Cycle system
• Review, record, and follow up on patient concerns to resolution
• Gather and review patient information to determine eligibility for payment plans
• Meet call center metrics including call volume and quality
• Use technology to effectively collaborate with other departments
• Demonstrate an outgoing, professional, and caring presence over the telephone
Estimated Start Date:
• 12/15/2025
Specific Details:
• Onsite foundations training required for 3 days: 12/16 – 12/18, 8:30 AM – 5:00 PM
• Regular work hours: 8:00 AM – 8:00 PM, Monday – Friday
- **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Thanks for the opportunity. If in the future I ever need a job, I would like to work for Rose International.
David, Consultant
Your team at Rose International is always very helpful and responsive.
Barbara, Consultant
Rose International was not only attentive and responsive, but they were very professional and helpful whenever I called or needed any assistance.
Diane, Consultant
I believe the best thing that Rose HR has going for it is the incredible responsiveness. Everyone is very quick to reply to any concerns, and contacts the contracted employees very quickly and efficiently.
Kevin, Consultant
Each time I contacted Rose, I was completely satisfied with the great attention and customer service I received. Each person was extremely knowledgeable and patient with my concerns or questions.
Diana, Consultant
EMPLOYEE COMMENTS