Date Posted: 01/22/2026
Hiring Organization: Rose International
Position Number: 495956
Industry: Manufacturing
Job Title: Order Management Support
Job Location: Cary, NC, USA, 27511
Work Model: Hybrid
Work Model Details: Onsite Tue-Thur; Remote on Mon and Fri
Shift: 8:30 AM to 5:00 PM
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 8
Min Hourly Rate($): 22.00
Max Hourly Rate($): 22.00
Must Have Skills/Attributes: Customer Service, Microsoft Excel, Order Processing, SAP
Experience Desired: Advanced MS Excel skills (1-3 yrs); Customer Service Experience (1-3 yrs); Client management systems (1-3 yrs); Reporting and analysis (1-3 yrs); Experience with SAP (1-3 yrs)
Required Minimum Education: High School Diploma or equivalent
**C2C is not available**
Job Description
ducation: High School Diploma
Must have Skills:
• 0–3 years of customer service experience, or an equivalent combination of education and experience.
• Advanced proficiency in Microsoft Excel.
• Experience with SAP (preferred).
• Customer-focused mindset with strong collaboration skills.
• Ability to work under pressure and meet deadlines.
• Excellent organizational and multitasking capabilities.
Qualifications/Experience:
• Prior experience with order processing is preferred.
• Strong computer proficiency, including Windows applications; advanced Excel skills required.
• Excellent verbal and written communication skills, including prior phone-based customer interaction.
• Strong organizational abilities with the capacity to multitask and prioritize effectively.
• Team-oriented, flexible, reliable, and supportive in a fast-paced environment.
• Strong problem-solving abilities and attention to detail.
Responsibilities:
• Manage customer orders and product allocations from entry through fulfillment.
• Collaborate effectively with cross functional teams to ensure accurate and timely order processing.
• Maintain and update order information within internal systems.
• Deliver exceptional customer service by responding to inquiries and resolving issues promptly.
• Conduct data analysis and create reports using Microsoft Excel.
• Process orders using SAP (preferred but not required).
• Identify and escalate customer issues as needed to ensure timely resolution.
• Adhere to company policies, procedures, and compliance standards.
• Foster a positive team environment while supporting excellent customer experience.
• Proactively engage with customers to educate them on processes and available service offerings.
• Other duties as needed or assigned. - **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Working for Rose International was the most pleasant assignment I have ever had. They were always on top of situations when necessary, and very helpful. I was very proud to be an employee of Rose International, and would recommend anyone to try to work with them.
Melvon, Consultant
Your team at Rose International is always very helpful and responsive.
Barbara, Consultant
Rose International maintained good communication during assignments and are very informative through email and phone calls.
Sade, Consultant
Rose International has been great to me. I thank everyone there for all of their hard work; it has not gone unnoticed.
Melody, Consultant
It is a great pleasure being a part of the Rose International Team.
Toni, Consultant
EMPLOYEE COMMENTS