Date Posted: 07/31/2026
Hiring Organization: Rose International
Position Number: 505039
Industry: Pharmaceutical/Healthcare
Job Title: Medical Billing Specialist- Revenue Cycle & Patient Accounts
Job Location: Lake Mary, FL, USA, 32746
Work Model: Onsite
Shift: Daytime hours: Monday-Friday
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 6
Min Hourly Rate($): 25.00
Max Hourly Rate($): 25.00
Must Have Skills/Attributes: Billing, CRM, HIPAA, Medicaid, Medicare, Revenue Management
Experience Desired: Revenue Cycle Management (RCM) & Patient Billing (3-5 yrs); EOB Interpretation & Insurance Billing (Medicare, Medicaid, Commercial) (3-5 yrs); Customer Service & Patient Account Resolution (3-5 yrs); HIPAA Compliance & Healthcare Billing Knowledge (3-5 yrs); Microsoft Office & Billing/CRM Systems Proficiency (3-5 yrs)
Required Minimum Education: High School Diploma or equivalent
Preferred Education: Associate’s Degree
**C2C is not available**
Job Description
Required Education:
• High School Diploma or equivalent
Preferred Education
• Associate degree
Required Experience
• Strong verbal and written communication skills
• Knowledge of Revenue Cycle Customer Billing
• Excellent oral and written communication skills preferred
• Detail oriented with a focus on exceptional customer service
• Strong time management skills and ability to manage individual assignments
• Ability to work in a team environment
• Strong attention to detail
• Requires the ability to work with and maintain confidential information
COMPETENCIES:
• Experience with Microsoft Office - Word, Excel, PowerPoint required
• Familiarity with performance metrics and ability to meet identified targets required
• Strong customer service skills and professional demeanor required
• Working knowledge of HIPAA and the Affordable Care Act
• Must have an aptitude for problem solving and staff coaching/training
• Must be able to communicate both written and orally in a business professional manner
• Must possess the ability to effectively present information in one-on-one and small group situations to customers and other employees
• Must possess the ability to work in an environment of multiple concurrent tasks and constant interruptions
• Analytical skills are required
Preferred Experience
• Experience in the healthcare industry preferred
• Knowledge of customer relationship management (CRM) tools and related analytics desired
Overview (Customer Accounts Specialist)
In this role, you will be responsible for handling inbound calls regarding questions on billing statements, and the follow-up of outstanding patient balances. Working knowledge of billing, insurance and interpreting EOB’s is mandatory. The representative will be tasked to resolve unpaid accounts in a timely and efficient manner while maintaining quality and production standards set for the position. This job description will be reviewed periodically and is subject to change by management.
Responsibilities
• Communicate with up to 50 patients each day through phone calls and emails in a professional and courteous manner
• Handle a variety of inquiry categories including questions about patient statements, billing, and general questions
• Helps reconcile patient accounts to ensure correctness of patient statements. Has a working knowledge of Medicaid and Medicare programs and commercial insurances
• Ability to interpret Explanations of Benefits or Remittance Advice (EOB or RA)
• Able to explain a billing statement and methodology
• Maintains accurate and complete records concerning collection activity on all accounts according to company procedures
• Process requests quickly, accurately, and consistently with general supervision
• Submit adjustment / refund requests if needed
• Keeps management informed of areas of concern and problems identified
• Assists in monthly closing by assuring all appropriate information is entered into the system
• Process credit card payments
• Monitors hardship applications
• Process correspondence, as assigned
• Performs other related duties as assigned
• Follows all HIPAA guidelines - **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Rose International was not only attentive and responsive, but they were very professional and helpful whenever I called or needed any assistance.
Diane, Consultant
I had a very positive experience working for Rose. The entire process is very efficient and easy.
Joanne, Consultant
Thanks for the opportunity. If in the future I ever need a job, I would like to work for Rose International.
David, Consultant
Rose is an assembly of people grounded in honesty, truth and dignity for all of its employees and contractors.
Samba, Consultant
My on-boarding with Rose was outstanding. The packets of information, the process, and great attention to detail each person gave me allowed me to get started quickly.I appreciated each person's friendly and helpful attitude.
Diana, Consultant
EMPLOYEE COMMENTS