NEW JOB OPENING
LEAVE OF ABSENCE SPECIALIST
IN Atlanta, GA, USA!

Required Education

• High School Diploma or equivalent.



Required Qualifications

• 3–5 years of experience in leave of absence administration, employee benefits, or a closely related HR function.

• 3–5 years of relevant experience in a call center, HR service center, or other high-volume customer support environment.

• Knowledge of leave policies, FMLA, disability leave, and employee benefits processes.

• Experience using HRIS, case management, or leave administration systems.

• Strong written and verbal communication skills, with the ability to explain policies clearly and handle sensitive conversations professionally.

• Excellent attention to detail, organization, multitasking, and case documentation skills.

• Proficiency with Microsoft Word, Excel, and other standard business applications.

• A dependable, service-oriented team player who values confidentiality, accuracy, and a positive employee experience.



Summary

Seeking a Leave of Absence Specialist to support employees throughout the leave administration process, from the initial request through case closure and return to work. This role is ideal for an HR professional with experience in leave management, employee benefits, and high-volume customer service. You will serve as a key point of contact for employees, helping them understand leave policies, navigate documentation requirements, and receive appropriate benefits while ensuring accurate records and compliance with company procedures and applicable regulations.



Responsibilities

• Respond to employee questions regarding leave policies, eligibility, procedures, and applicable employment regulations.

• Receive, review, process, and track leave requests from initiation through resolution.

• Maintain accurate case documentation, employee records, and transactional updates in HR and leave management systems.

• Coordinate with Payroll and Benefits to support accurate employee pay and appropriate benefits coverage during qualifying leaves.

• Review physician documentation and coordinate return-to-work decisions, including applicable work restrictions, with the appropriate internal stakeholders.

• Help employees navigate leave processes, understand next steps, and access applicable benefits.

• Document employee interactions, case updates, decisions, and escalations in the appropriate systems.

• Follow established procedures and quality standards while managing multiple cases and employee inquiries.

• Protect confidential employee and medical information through appropriate handling and recordkeeping.

• Participate in ongoing training and independently use knowledge resources to stay current on policies and procedures.



***Drug screen & criminal background check will be required

• **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

• **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**