Date Posted: 09/15/2026
Hiring Organization: Rose International
Position Number: 507536
Industry: Government/Staffing
Job Title: IT Support Technician Desktop Support macOS & Windows
Job Location: Columbia, SC, USA, 29208
Work Model: Onsite
Shift: Mon-Fri 8:00 AM - 4:30 PM
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 2
Min Hourly Rate($): 35.00
Max Hourly Rate($): 40.00
Must Have Skills/Attributes: Computer Literacy, MAC OS, Technical, Troubleshooting
Experience Desired: Basic knowledge of computer hardware software operating systems and peripherals (3+ yrs); Ability to troubleshoot common computer and technology problems (3+ yrs); Familiarity with macOS, Mobile devices or JAMF (1+ yrs); Familiarity with Windows 10/11, Microsoft 365 or Active Directory (1+ yrs); Basic networking concepts Classroom or audio-visual technology Microsoft Teams Zoom or similar (1+ yrs)
Required Minimum Education: High School Diploma or equivalent
Preferred Education: Associate’s Degree
**C2C is not available**
Job Description
***Only qualified Client Technologies Technician - Entry - IT Support Technician candidates located near the Columbia SC area to be considered due to the position requiring an onsite presence***
REQUIRED EDUCATION:
• High school diploma or equivalent and demonstrated knowledge or experience supporting computers technology or end users
PREFERRED EDUCATION:
• Associate degree or technical certification in information technology computer science information systems or a related field
REQUIRED EXPERIENCE KNOWLEDGE ABILITIES AND SKILLS:
• Basic knowledge of computer hardware software operating systems and peripherals
• Ability to troubleshoot common computer and technology problems
• Familiarity with Windows environments
• Additional Knowledge Skills & Abilities
• Ability to learn new technologies systems and procedures
• Ability to follow technical instructions and established procedures
• Ability to recognize when an issue should be escalated to more experienced IT staff
• Strong customer-service and interpersonal skills
• Ability to communicate effectively with technical and nontechnical users
PREFERRED EXPERIENCE KNOWLEDGE ABILITIES AND SKILLS:
• Familiarity with one or more of the following is helpful:
• Windows 10/11
• macOS
• Microsoft 365
• Basic networking concepts
• Active Directory
• Microsoft Intune
• JAMF
• Mobile devices
• Classroom or audio-visual technology
• Microsoft Teams Zoom or similar conferencing technologies
Provides frontline technical support for faculty, staff, and students within the College of Nursing. Assists with troubleshooting computers, software, peripherals, classroom technology, audio-visual equipment, and other common technology issues. Supports workstation setup, equipment deployment, classroom and meeting technology, employee onboarding and offboarding, and routine technology maintenance. Works under the direction of College IT staff and escalates issues requiring advanced technical or administrative access. This position is intended for an individual with foundational IT knowledge, strong troubleshooting and customer-service skills, and the ability and willingness to learn College and university technology systems. Relevant education, technical training, certifications, internships, help-desk experience, or hands-on technology experience may be considered.
JOB RESPONSIBILITIES:
• Frontline Technical Support – 45%
• Provides frontline technical support to faculty staff and students in person remotely and through the College's service-request process
• Diagnoses and resolves common issues involving:
• Windows and macOS computers
• Software and applications
• User accounts and authentication
• Printers and peripherals
• Network and connectivity issues
• Monitors docking stations keyboards mice and related equipment
• Mobile devices and other College technology
• Assists with workstation setup equipment replacement technology deployments employee onboarding and offboarding office moves and other routine technology needs
• Documents work performed and escalates issues requiring advanced troubleshooting administrative access or assistance from other IT personnel
• Classroom AV & Conferencing Support – 25%
• Provides frontline support for classroom conference-room and audio-visual technologies
• Assists users with displays projectors microphones cameras speakers conferencing systems presentation equipment and related technologies
• Troubleshoots common classroom and meeting-room technology problems and escalates more complex equipment or infrastructure issues
• Assists College IT staff with technology support for meetings instructional activities livestreams hybrid events and other College activities
• Performs routine equipment checks and helps ensure classrooms and meeting spaces are ready for use
• Endpoint & Device Support – 20%
• Assists College IT staff with the setup deployment maintenance and support of Windows macOS and mobile devices
• Responsibilities may include:
• Preparing computers for deployment
• Installing approved software
• Connecting and configuring peripherals
• Performing routine software and operating-system updates
• Assisting with device enrolment
• Replacing or deploying computers and other equipment
• Troubleshooting device configuration issues
• Verifying equipment functionality
• Maintaining standardized workstation configurations
• Assisting with technology inventory and equipment tracking
• May perform routine tasks within systems such as Microsoft Intune Jamf Active Directory or other enterprise management platforms under the direction of College IT staff and based on assigned access
• Technology Operations & Team Support – 10%
• Assists College IT staff with technology projects equipment deployments technology refreshes inventory activities documentation and other operational needs
• Follows established procedures and technical documentation and helps document newly identified issues and solutions
• Works collaboratively with College IT staff and university technology partners and appropriately escalates issues outside the position's assigned responsibilities or technical expertise
• Performs other related duties as assigned - **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
The interactions that I have had with your representatives have always been prompt and very professional. I am very pleased and impressed with your company and services.
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You are customer service oriented. No matter whether it was the Recruiter or someone in Human Resources/Payroll, you were responsive. That to me is key!
Tonya, Consultant
Rose International maintained good communication during assignments and are very informative through email and phone calls.
Sade, Consultant
Thanks for the opportunity. If in the future I ever need a job, I would like to work for Rose International.
David, Consultant
I am very happy with the Rose International, and the professionalism of the employees.
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