NEW JOB OPENING
APPLICATION SUPPORT SPECIALIST -GUIDEWIRE OR SERVICENOW
IN Remote, USA!

 

Date Posted: 09/15/2026
Hiring Organization: Rose International
Position Number: 507538
Industry: Insurance
Job Title: Application Support Specialist -Guidewire or ServiceNow
Job Location: Remote, USA
Work Model: Remote
Work Model Details: Remote - Never coming onsite
Shift: 8:00 am to 4:00 pm
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 13
Min Hourly Rate($): 23.00
Max Hourly Rate($): 25.00
Must Have Skills/Attributes: Application Support, Technical
Experience Desired: Experience in IT (5+ yrs); Experience in ticketing systems and knowledge bases, including ServiceNow or Jira (3+ yrs); Experience with the Guidewire Suite (3+ yrs); Experience insurance industry (3+ yrs)
Required Minimum Education: High School Diploma or equivalent

**C2C is not available**

 

Job Description
Required Education

• High School Diploma



Required Qualifications/Skills/Experience

• 5 years of IT experience

• Experience with ticketing systems and knowledge bases, including ServiceNow or Jira

• Proficiency with Microsoft Office, including Word, Outlook, and Excel

• Experience with the Guidewire Suite

• Ability to analyze low- to moderate-complexity technical and business problems using knowledge of industry operations, products, processes, data, architecture, vendor integration, and application connectivity

• Ability to provide clear, timely, and professional communication to internal customers regarding their tickets

• Ability to collaborate with senior team members and other support teams to identify defects and assess user impact

• Ability to learn and understand new functionality implemented in monthly releases

• Ability to identify opportunities for continuous improvement

• Ability to adhere to metric-driven objectives, such as time to resolve and number of closures per day

• Ability to participate daily in required team and support group meetings

• Ability to think creatively and “outside the box”

• Experience writing clear technical “how-to” guides



Preferred Qualifications/Skills/Experience

• 1–3 years of insurance industry experience

• Experience conducting user access reviews

• Experience with Microsoft Power Platform, including Power BI, Power Apps, and Power Automate



Application Support Specialist Overview

• The Application Support Specialist will provide technical and business application support in a fully remote environment.

• The role requires 5 years of IT experience and experience working with ticketing systems and knowledge bases such as ServiceNow and Jira

• The specialist will work with the Guidewire Suite and use knowledge of industry operations, products, processes, data, architecture, vendor integration, and application connectivity to analyze low- to moderate-complexity technical and business problems

• The position requires clear, timely, and professional communication with internal customers regarding tickets and collaboration with senior team members and other support teams to identify defects and assess user impact

• The specialist will learn and understand new functionality implemented through monthly releases and identify opportunities for continuous improvement

• Success in the role requires adherence to metric-driven objectives, including time to resolve and number of closures per day, as well as participation in daily team and support group meetings

• The ideal candidate will be able to think creatively and “outside the box” and write clear technical “how-to” guides

• Insurance industry experience and experience conducting user access reviews are preferred, while experience with Microsoft Power Platform, including Power BI, Power Apps, and Power Automate, is a plus



Job Duties

• Analyze low- to moderate-complexity technical and business problems using knowledge of industry operations, products, processes, data, architecture, vendor integration, and application connectivity

• Provide clear, timely, and professional communication to internal customers regarding their tickets

• Collaborate with senior team members and other support teams to identify defects and assess user impact

• Learn and understand new functionality implemented in monthly releases

• Identify opportunities for continuous improvement

• Adhere to metric-driven objectives, including time to resolve and number of closures per day

• Participate daily in required team and support group meetings

• Think creatively and “outside the box”

• Write clear technical “how-to” guides

  • **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

  • **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**


 

Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).

 

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About Rose

  • Founded in 1993
  • Office Locations Across the U.S.
  • 150+ Clients: Corporations and Government Agencies
  • Employee Oriented Company
  • Challenging Assignments Across the U.S.
  • Continuous Professional Development

I have been very pleased with my experience with Rose International. Everyone that I encountered was very helpful and courteous.

Stephanie, Consultant

Rose International has been great to me. I thank everyone there for all of their hard work; it has not gone unnoticed.

Melody, Consultant

Rose International was not only attentive and responsive, but they were very professional and helpful whenever I called or needed any assistance.

Diane, Consultant

Each time I contacted Rose, I was completely satisfied with the great attention and customer service I received. Each person was extremely knowledgeable and patient with my concerns or questions.

Diana, Consultant

Rose International maintained good communication during assignments and are very informative through email and phone calls.

Sade, Consultant

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