Date Posted: 06/03/2026
Hiring Organization: Rose International
Position Number: 502266
Industry: Pharmaceutical/Healthcare
Job Title: Application Technical Specialist
Job Location: Smithfield, RI, USA, 02917
Work Model: Onsite
Shift: 4:00 AM-12:30 PM, Monday-Friday (non-negotiable)
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 7
Min Hourly Rate($): 19.00
Max Hourly Rate($): 19.00
Must Have Skills/Attributes: Application Support, Microsoft Excel, Microsoft Outlook, Technical Support, Troubleshooting
Experience Desired: Call center / technology rollout / technical support experience (1 yrs); Experience managing multiple tasks or projects in a high-volume environment (1 yrs); Technical troubleshooting / IT hardware support or field implementation support experience (1 yrs)
Required Minimum Education: High School Diploma or equivalent
**C2C is not available**
Job Description
Required Education:
• High School Diploma or Equivalent
Required Qualifications/Skills/Experience:
• Minimum 1 year of relevant work experience required
• Strong verbal and written communication skills required
• Basic troubleshooting and problem-solving skills required
• Must be able to work multiple projects simultaneously
• Must be flexible to adjust shift times based on project needs
• Must be comfortable supporting technology rollout environments
Preferred Qualifications/Skills/Experience:
• IT hardware installation experience preferred, but not required
• Working knowledge of Microsoft Outlook, Word, and Excel preferred
• Experience supporting technical troubleshooting or helpdesk environments preferred
Application Technical Specialist– Overview:
• This is a temporary contractor position supporting a technology rollout call center environment
• The role involves handling inbound and outbound calls from technicians, vendors, and contractors who are implementing technology solutions across store locations
• This is not a traditional customer or consumer call center. Instead, the role focuses on providing first-level technical troubleshooting support to on-site contractors and field technicians during hardware installations and technology upgrades
• Candidates will be responsible for managing multiple technology rollout projects simultaneously, which may include implementations occurring across different time zones, including evenings and nights. Flexibility in shift schedules is required based on project demands
• All calls will be received through a queue system, and tracking tools will be used to document updates, validations, and case progress
• When not handling calls, candidates will support administrative tasks such as email updates, Excel reporting, and system documentation
• Paid training will be provided onsite for five days per week. Training schedules may vary by candidate and will be communicated prior to start
• All required systems access, training materials, and project handbooks will be provided.
• Start dates may occur earlier than initially specified, and confirmed start dates will be provided by the staffing agency once clearance is completed
Job Duties:
• Provide first-level technical support to field technicians, vendors, and contractors during store technology implementations and upgrades
• Handle inbound and outbound calls through a queue-based call system
• Support troubleshooting of hardware and implementation-related issues in real time
• Update tracking systems with accurate call notes, validations, and status updates
• Perform email communication and Excel-based reporting when not on calls
• Support multiple concurrent technology rollout projects
• Follow established project implementation protocols and procedures
• Ensure timely and accurate documentation of all activities
• Participate in paid onsite training and follow all project-specific guidelines
Specific Details to Call Attention To:
• Must be available for onsite work in Rhode Island (4–5 days per week)
• Shift is 4:00 AM – 12:30 PM, Monday–Friday (non-negotiable)
• Shift may fluctuate based on project needs with advance notice
• Must support multiple technology rollout projects simultaneously
• Role involves technical troubleshooting (not consumer/customer service calls)
• Requires flexibility for evening/night deployments and different time zones
• Must be comfortable with call queue environment and outbound calling when required
• The manager will review resumes and extend offers based solely on resume evaluation
• Candidates must respond to screening questions regarding shift flexibility, onsite availability, multitasking, and shift rotation willingness
- **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Rose International maintained good communication during assignments and are very informative through email and phone calls.
Sade, Consultant
As a contractor, I have to say that Rose International was by far the best agency I have worked for.
Q'testdalir, Consultant
Thanks for the opportunity. If in the future I ever need a job, I would like to work for Rose International.
David, Consultant
The interactions that I have had with your representatives have always been prompt and very professional. I am very pleased and impressed with your company and services.
Sioe, Consultant
Your team at Rose International is always very helpful and responsive.
Barbara, Consultant
EMPLOYEE COMMENTS